Associate Director, Rlt Case Management

vor 2 Wochen

Fribourg, Schweiz Novartis Vollzeit

**AAA Statement**

**Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.**

**AAA offers professionals the opportunity to face new challenges and pursue a career in a fast growing, technology driven healthcare company. We are passionate about improving patient health by leading innovation in nuclear medicine. We are looking for people who share our commitment to help us achieve this goal. Advanced Accelerator Applications is an Equal Opportunity Employer (EOE).**
- Job Purpose:
- Major Activities:
- Structure and optimize the Local Customer Service Teams
- Build the RLT Customer Service model, define the function and drive its execution in partnership with International Market teams
- Manage cross functional partnerships with Logistics, Production, Sales and Marketing, Medical, Finance, Digital to implement the Customer Service function
- Standardize processes to create Customer Service SOPs
- Lead Innovation evolution to RLT Customer and Service solutions
- Customer service for new geographies
- Lead and support the International Market teams in creating a RLT Customer Service function
- Leverage existing RLT knowledge and partner with local affiliates to identify a model that balances local market requirements and consistency in customer experience across the International Markets and maximizes efficiency of the new function and Customer Service operations
- Subject matter expert for Customer Service platforms
- Be a key customer and driver of the ROME ordering system
- Drive deployment and evolution of a case management platform

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Education: Advanced university degree in Business or related preferred
- Minimum of 2 years of experience in Radio-Ligand Therapy or similarly complex therapies
- 5+ years of experience in direct-to-consumer customer service
- Experience of developing and implementing SoPs, and creating/deploying team trainings
- Understanding of complex production and supply chain
- Experience working in a matrixed organization
- Experience in above-country role, successfully partnering and enabling local teams
- Proficiency in translating complex technical topics into business language for internal and external stakeholders
- Aligned with Novartis Values & Behaviours
- Language(s): Fluency in spoken and written English; other languages helpful but not required

Possible locations: Switzerland (Geneva or Basel) or East Hanover (NJ, USA)
RLT

**Division**
- Oncology

**Business Unit**
- ADVANCED ACCELERATOR APPLICATIONS

**Country**
- Switzerland

**Work Location**
- Geneva

**Company/Legal Entity**
- AAA International SA

**Functional Area**
- Marketing

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- Yes

**Early Talent**
- No

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