Ground & Terminal Operations Product Manager
vor 1 Tag
The Ground & Terminal Operations Product Manager will be responsible for supervising the performances of the Ground and Terminal operations team, ensuring that all activities are carried out safely, efficiently, and incompliance with all relevant regulations and standards. The role involves coordinating with the Local head of Ground & Terminal operations and ensuring that guests have a seamless and enjoyable experience to join the terminal at the embarkation on the cruise ship and at the disembarkation journey.
- High school diploma or equivalent; Bachelor's degree in hospitality, tourism, or a related field is a plus.
- At least 5 years of experience in Ground &Terminal operations in the cruise or hospitality industry.
- Strong knowledge of Ground transportation operations and regulations, as well as cruise terminal operations.
- Demonstrated ability to lead and motivate a team of operational staff.
- Strong problem-solving and analytical skills, with the ability to analyze data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and external partners.
- Fluency in English, and any additional languages are a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Supervise the delivery of the services at the designated area of operations, including check-in, luggage drop-off, screening, boarding, and disembarkation.
- Oversee and be accountable of special projects to ensure the best efficiency in the main touch points of the Guest experience (check-in, luggage, ancillary, etc.).
- Manage and allocate resources, including personnel and equipment, to ensure that all operational requirements are met.
- Collaborate with cross-functional teams, including Product Development, Guest Services, Port Operations, Shore Excursions, BI, Marketing and Sales, to ensure that guests have a seamless and enjoyable experience at all touchpoints.
- Coordinate with external partners, including port & terminal agents, ground providers, and vendors, to ensure smooth operations and positive guest experiences.
- Ensure compliance with all relevant regulations and standards, including health hand safety protocols, customs and immigration requirements, and port regulations.
- Design and organize in coordination with the Local Head of operations the training and coaching to Ground & Terminal operations staff to ensure that they can perform their duties safely, efficiently, and in accordance with company policies and procedures.
- Analyze operational data and guest feedback to identify opportunities for improvement and implement changes as necessary.
- Monitor and report on the performance of Ground & Terminal operations, including guest satisfaction, efficiency, and financial performance.
- Assist the Ground & Terminal Operations Sr Manager with the development and implementation of new products and services to enhance the guest experience and generate additional revenue.VISA REQUIREMENTS (if any)
Right to work in Switzerland Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
-
Ground & Terminal Cost Controller
vor 1 Tag
Geneve, Schweiz MSC Cruises VollzeitThe Ground & Terminal Cost Controller will be responsible for managing and controlling the costs and the revenues associated with the Guest embarkation and disembarkation operations and services including port and terminal facilities, check-in, luggage handling, parking, Meet & Greet agents, and ground transportation. The role oversees the Ground Cost...
-
Operation Quality Assurance Manager
vor 12 Stunden
Geneve, Schweiz Modis VollzeitOur client is an active company in the healthcare sector based in Geneva. Responsibilities: - Direct management of operations and packaging QA team. - Release incoming raw materials and consumables. - Review batch records (production and packaging). - Assure the Technical Release of the semi-finished and finished product in compliance to regulations,...
-
Operation Manager
Vor 4 Tagen
Geneve, Schweiz Lynceus Partners Vollzeit**About us**: **Lynceus Partners** is an independent investment boutique specialised in alternative investments with a deep in-house expertise in Structured Products and Private Debt. As a global financial company headquartered in Switzerland and international presence over three continents, we serve asset managers, financial advisors, and institutional...
-
Product Support Manager
vor 2 Wochen
Geneve, Schweiz Caterpillar Vollzeit**Career Area:**:Marketing / Sales / Product Support **Job Description:**:Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. Company Info or...
-
Product Innovation Manager
Vor 5 Tagen
Geneve, Schweiz MSC Cruises VollzeitThe Product Innovation Manager is responsible for hypothesizing, researching, sizing, testing and analyzing data & customer behavior to identify short and long-term opportunities for the MSC Cruises brand. This role will use analysis to guide strategy by understanding gaps, performance and insights to create a portfolio of concepts that directly respond to...
-
Movement Product Project Manager
vor 1 Tag
Geneve, Schweiz Piaget VollzeitCode de référence: 91379**MOVEMENT PRODUCT PROJECT MANAGER**: - Geneva, GE, CH- PermanentDepuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare, précieux et...
-
Product Manager Marketis
Vor 4 Tagen
Geneve, Schweiz International Air Transport Association (IATA) VollzeitEmployment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...
-
Portal Product Manager
Vor 2 Tagen
Geneve, Schweiz Umanova SA VollzeitUmanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions. For our international customer in Geneva we are looking to hire a **Portal Product Manager** for a temporary project of three months. The Portal Manager will play a crucial role in assessing the current needs and...
-
Sr Operations Manager, Switzerland and Austria
Vor 3 Tagen
Geneve, Schweiz Uber Vollzeit**About the Role**: The Senior Operations Manager role is a unique opportunity to drive the growth and consolidate the driver base, and therefore to ensure strong and sustainable growth for Uber in the DACH sub-region, with a strong focus on Switzerland and Austria. This role calls for a combination of savvy analytics, strategic thinking as well as strong...
-
Operations Compliance Manager
Vor 2 Tagen
Geneve, Schweiz Bottomline Vollzeit**Who Are We?** Bottomline is on a mission to be the world's leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to...
-
Global Product Manager
vor 1 Tag
Geneve, Schweiz Axepta SA VollzeitMy client, a pharmaceutical company with a good reputation is looking for Global Product Manager to join their team located in Geneva canton. This person will define the global strategy for one of their main products and ensuring its execution at all levels (local, regional, global) to hit the targets. **YOUR RESPONSIBILITIES**: - Play a key role in the...
-
Business Operations Manager
vor 2 Wochen
Geneve, Schweiz dentsu Tracking VollzeitCompany Description Dentsu Tracking is a world-leading expert in the digital transformation of supply chains. As part of the dentsu International network, we bring a wealth of experience in building projects that digitize supply chains to create maximum supply chain transparency and control for governments and brands. With worldwide operations, we draw...
-
Lead Tools and Operations, Master Systems
Vor 4 Tagen
Geneve, Schweiz LHH VollzeitFor one of our clients in Geneva, we are recruiting, for a 7 months assignment a Lead Tools and Operations - Master Systems who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you! **Responsibilities**: As a Lead...
-
Business Support Manager
vor 1 Tag
Geneve, Schweiz Caterpillar Vollzeit**Career Area:**:Accounting **Job Description:**:As a Business Support Manager at Caterpillar, you will have the opportunity to develop essential business information and provide counsel to management for all business analysis, product costing and return on investment activities. You will provide analysis and interpretation of the financial condition of the...
-
Entertainment Operations Manager
Vor 7 Tagen
Geneve, Schweiz MSC Cruises VollzeitThe Entertainment Operations Manager will oversee the operations of a selection of the MSC Cruise ships ensuring the maximum satisfactions of our Guests and full support to our teams onboard. They will also project manage the roll-out of ‘New Build’ ships and lead special projects (entertainment focused). - 10 + years’ experience in the cruise industry...
-
Business Manager, UBER Eats
Vor 3 Tagen
Geneve, Schweiz Uber Vollzeit**About the Role** The Business Manager role is a great opportunity to help grow Uber Eats in a recently-launched market. The role is a combination of leading the Luxembourg day-to-day operations, with selling and account management. You'll be the face of Uber Eats in Luxembourg, while at the same time being responsible to build the best restaurant offering...
-
Sales Manager
Vor 5 Tagen
Geneve, Schweiz L.RAPHAEL Genève Vollzeit**Sales Manager** For our Temple of Beauty ideally located in the center of Geneva, we are looking for a bilingual English/French dynamic Sales Manager. - At least 5 years of related experience within the luxury industry & in sales (beauty retail, clothing retail, cosmetics, jewelry, hotel industry) - Having eligible permit to work in Switzerland - Client...
-
Security Operations Manager
Vor 2 Tagen
Geneve, Schweiz International Air Transport Association (IATA) VollzeitEmployment Type: Permanent Contract Duration: About the team you are joining Working within the Information security team in the ITS division and this role will report to the Security Operations Manager. The role of this position will be to work with the team to implement new cloud security services and to maintain and operate the existing technologies that...
-
Data Center Security Operations Manager
Vor 4 Tagen
Geneve, Schweiz Microsoft VollzeitIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Security Operations Manager.** As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a global team dedicated to delivering...
-
Hwm Operations Coordinator
Vor 3 Tagen
Geneve, Schweiz Jaeger LeCoultre VollzeitCode de référence: 93430**HWM OPERATIONS COORDINATOR**: - Genève, GE, CH- PermanentDepuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l'esprit d'invention initié en 1833 par son fondateur...