Service Desk Specialist

vor 1 Woche


Genève, Schweiz Entreprise anonyme Vollzeit

 

Responsabilités principales :

 

  • Assurer la réception, la prise en charge et le suivi des incidents et demandes via différents canaux (téléphone, e-mail, outils de ticketing).
  • Diagnostiquer et résoudre les problèmes techniques de base liés aux systèmes informatiques, aux réseaux et aux logiciels.
  • Escalader les incidents complexes aux équipes techniques appropriées si nécessaire.
  • Documenter toutes les interventions et résolutions dans la base de données de l’entreprise.
  • Assurer un suivi constant de la qualité du service rendu, avec un haut niveau de satisfaction des utilisateurs.
  • Travailler en étroite collaboration avec les autres équipes IT pour garantir une résolution rapide et efficace des problèmes.

 

Profil recherché :

 

  • Diplôme en informatique ou expérience équivalente (profil junior accepté).
  • Excellente maîtrise de l'anglais (écrit et oral) : vous interagerez régulièrement avec des utilisateurs anglophones.
  • Compétences de base en support informatique (Windows, MacOS, logiciels bureautiques, outils de ticketing).
  • Excellentes compétences en communication, avec une approche orientée vers le client.
  • Capacité à travailler sous pression et à gérer plusieurs tâches simultanément.


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