Key Account Manager

vor 1 Woche

Zug, Schweiz web3-resources Vollzeit

Gelato is an all-in-one Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.


We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations.

Key Responsibilities:

  • Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
  • Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
  • Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
  • Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
  • Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
  • Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
  • Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.


Requirements:

  • Minimum of 3 years experience in key account management or a related role in web3.
  • Understanding of web3 infrastructure, especially pertaining to the RaaS business.
  • Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles.
  • In-depth understanding of Rollups.
  • Experience with CRM software like Hubspot.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with a focus on customer satisfaction.
  • Bonus: Coding Experience.


What we offer:

  • Small, fully remote team with an office in Zug, Switzerland
  • Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum and Celestia
  • Generous token vestings paid in the network’s native $GEL token
  • Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)
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