IT Support

Vor 6 Tagen

Genf, Schweiz Michael Page - Switzerland Vollzeit

About Our Client
Our client is a private bank located in Geneva. It's a permanent position and it's On-site Support.

Job Description
Provide support and management of the end-user IT environment, including:

  • Productivity Tools: Microsoft 365, Adobe Acrobat
  • Content Management Systems: Microsoft SharePoint
  • Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
  • Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
  • Operating Systems: Windows 10/11
  • Hardware: Laptops, desktops, printers, peripherals, and mobile devices
  • Incident and Request Management (40%)
    • Identify, log, categorize, and prioritize incidents and requests.
    • Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
    • Document resolutions and contribute to improving incident management procedures.
  • End-User Systems Management (35%)
    • Deploy and install hardware and software, ensuring a smooth handover to users.
    • Manage the equipment lifecycle from procurement to disposal.
    • Maintain an up-to-date asset register and support the development of installation standards.
  • Identity and Access Management (15%)
    • Create, modify, and deactivate user accounts while adhering to security policies.
    • Manage user access rights based on roles and responsibilities.
    • Perform regular audits to ensure compliance and address unauthorized access.
  • Compliance (10%)
    • Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
    • Identify, escalate, and resolve risks related to conduct, compliance, or security.


The Successful Applicant
  • Education: Bachelor's degree in IT, Computer Science, or related field.
  • Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.
  • Technical Skills:
    • Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
    • Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
    • Knowledge of Active Directory, SharePoint, and ticketing systems.
    • Basic understanding of IP telephony and video conferencing solutions.
  • Languages: Fluent in French and English.
  • Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
  • Location: Geneva or Vaud


What's on Offer
Onsite position

Attractive package. #J-18808-Ljbffr

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