Support Engineer

Vor 2 Tagen

Genf, Schweiz CDH Professionals Vollzeit

Direct message the job poster from CDH Professionals

Co-Founder and Sales Director at CDH Professionals

For a client of ours based in Geneva, we are seeking multiple L1 Support Engineers to join their team and provide exceptional IT support as part of a new outsourced service desk for a leading European organization. This role requires proficiency in ITIL Framework V4 Foundation, strong expertise in managing user access, Active Directory, Exchange, and outstanding customer service skills across multiple languages (English, French, and Italian).

You will replace the current service desk setup and work closely with a dynamic, multilingual team to ensure seamless IT operations.

Key Responsibilities:

  • User Access Management: Handle requests for access management, including password resets, account creations, and permissions, using Active Directory and Exchange.
  • Customer Support: Provide first-level technical support to users via phone, email, or ticketing systems, ensuring issues are resolved promptly or escalated as needed.
  • ITIL Processes: Apply ITIL V4 Foundation principles to incident, problem, and change management processes.
  • Service Desk Operations: Work effectively within a service desk environment, troubleshooting and resolving hardware, software, and connectivity issues.
  • Multilingual Support: Deliver excellent customer service in English and French or Italian, ensuring clear communication with users across diverse regions.
  • Documentation: Maintain accurate and comprehensive documentation of incidents, resolutions, and support processes.
  • Collaboration: Coordinate with other IT teams and escalate complex issues appropriately for resolution.

Required Skills & Experience:

  • Experience: 3+ years of experience in a service desk or IT support role.
  • Certifications: ITIL V4 Foundation certification is a strong bonus.
  • Strong knowledge of Active Directory and Exchange for access and account management.
  • Familiarity with ticketing systems and remote support tools.
  • Languages: Fluent in English and French or Italian (spoken and written).
  • Customer Service: Demonstrated ability to deliver exceptional customer support with a user-focused mindset.
  • Soft Skills: Strong communication, problem-solving, and organizational skills.

Details:

  • Opportunity to be part of a major IT service transition in a multinational environment.
  • Contract role with a potential extension based on performance and project needs.
  • Collaborative and supportive team environment.

If you could be interested, please do apply or send your CV to cameron.hay@cdhprofessionals.com

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
  • Staffing and Recruiting
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