Account Manager

Vor 6 Tagen

Genf, Schweiz DLG (Digital Luxury Group) Vollzeit

Geneva

Who We Are

DLG (Digital Luxury Group) is an international agency with offices in Geneva, Shanghai, and New York that offers social media, e-commerce, CRM, consulting, and creative services to luxury brands. It has developed a unique expertise in defining and implementing impactful digital strategies targeting sophisticated consumers through technological know-how, creativity, and luxury savoir-faire. DLG is also the publisher of Luxury Society, a trusted intelligence resource for luxury executives.

What You’ll Do

  • Lead the client relationship across international strategic accounts
  • Lead and oversee strategic conversations, presentations, planning, and projects on your accounts (e.g. from briefing to final delivery and reporting)
  • Responsible for developing omnichannel strategies, activations and campaigns based on strong insights/proven experience, and that measure against our clients’ business objectives
  • Responsible for the client satisfaction and deliverables quality across your accounts
    • Responsible for mentoring and coaching colleagues to deliver best-in-class activities under strong processes on your accounts
    • Responsible for the operational excellence and quality check processes on your accounts by working closely with other agency departments including Creative & Client Services
    • Responsible for the accuracy and professionalism of documents reaching the client (e.g. scope definitions, strategic presentations, integrated campaign reports, media budget reports, etc.)
  • Work closely with our Resource Manager to ensure that all project requests are sufficiently staffed and that members working on the accounts are sufficiently trained
  • Identify training requirements for the team and proactively seek to close potential knowledge gaps
  • Identify and close new business opportunities from existing clients (e.g. upselling, cross-selling)
  • Manage the project financials including estimates, invoices and payments (with the support of our accounting team)
  • Be responsible for monitoring and improving account profitability
  • Act as the final point of escalation for all issues arising on the assigned accounts
  • Maintain and update a toolkit of project documentation, processes, templates and forms

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE

Professional Knowledge & Skills Required:

  • Account Management experience agency side (minimum 6+ years managing multiple digital marketing teams or accounts) with luxury brands
  • Experience in managing a wide range of digital projects, tasks, and programs (ideally including content development, SEO, UX, and UI, marketing automation / CRM, social media, performance marketing, eCommerce, and digital strategy)
  • Experience in developing revenue streams that deliver high gross profit margins
  • Experience in other non-digital work (such as out-of-home (OOH), product and lifestyle photography production, video production, etc.) is helpful but not essential to the role

Personal attributes

  • Excellent written and oral communication skills in English and French
  • Ability to build strong and trusted relationships both with internal and external teams
  • Passionate about new technology, digital trends, data, creativity, and creative technology
  • Strong organizational, analytical, and project management skills
  • Attentive to details

How Do We Keep You Smiling

DLG welcomes you to discover the allure of joining one of Europe's top work environments, distinguished as a Great Place to Work in 2022. Our ethos is founded on efficiency, trust, innovation, transparency, and a deep-seated culture of care.

  • We offer you the opportunity to create some of your life's best work for some of the world’s most admired brands
  • Experience the flexibility our work-from-home policy offers. You can work remotely up to two days a week. Our Creative Space, strategically located opposite the Eaux-Vives train station, is designed to spark creativity and foster collaboration among our team members
  • At DLG, we are committed to recognizing and nurturing talent, ensuring that your journey with us is filled with opportunities for growth and career progression. Embrace a healthier lifestyle with our Wellbeing & Sport Incentives, designed to support your wellness and sporting endeavors
  • Equality and inclusivity are the cornerstones of our recruitment philosophy. We champion diversity and inclusivity, not just in words but through meaningful actions. In line with our ethical standards and values, we consciously choose not to engage with tobacco companies, military organizations, or governments
  • Work remotely from wherever in the world you please for up to 2 months/year (8 weeks)

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