Client Account Manager

Vor 5 Tagen

Zürich, Schweiz SPS UK&I Limited Vollzeit

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Responsibilities:
  • Managing existing clients and responsible to achieve or exceed agreed service levels and has regular effective communication with service users to identify and meet their needs.
  • Operates flexibly to anticipate and meet client requirements, attend monthly and/or quarterly meetings.
  • Successfully puts forward proposals for additional services (add-ons) to Clients.
  • Understands the detail of the contract and applies this knowledge well (both in terms of service delivery and accurate invoicing of clients).
  • Continuous engagement of existing clients.
  • Be the key point of contact for escalation matters from client and respond positively & creatively to client requests.
  • Manages the site contract so that gross profit margins are met or exceeded.
  • Assists the management in discussion on contract changes with the client, documents the changes & communicates effectively to site staff and users.
  • Manages the approval of suppliers' invoices & ensures accurate recharging to the client.
Operations Management:
  • Develop and sustain a high quality well-motivated team.
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within the team.
  • Managing performance of on-site team, training, and development of team members.
  • Manages poor performers closely in line with SPS disciplinary procedures.
  • Ensure that processes are practiced according to the Company’s corporate governance, workplace practices and code of conduct, including the compliance of workplace safety and health regulations.
  • Maintains all operations-related documentations and manages SPS first impressions onsite.
  • Support onsite operations where required in case of shortages of resources.
Business Development:
  • Develop and expand business.
  • Generate new sales opportunities and build relationships with new clients.
  • Identify key players and research clients to stimulate opportunities.
  • Manage the development, formation, and execution of strategic partnerships and joint venture projects.
  • Provide assistance to the Company’s operations in business development and business process improvements.
  • To provide value propositions, prepare quotes, leading to the conclusion of sales.
Requirements:
  • University degree holder or equivalent.
  • 5 years or above experiences in Client Account/Operation Management, with proven records in similar capacity.
  • Experiences with document management solutions and business outsourcing is a plus.
  • Ability and willingness to meet, communicate and work with people from different levels, both internal and external.
  • Customer-oriented with strong analytical and problem-solving skills.
  • Result-oriented performer with the motivation and skill to drive the success.
  • Positive “can-do” working attitude, flexible and able to work under pressure.
  • Proven leadership and change management skills.
  • Effective communication skills in both written and spoken English and Chinese.
  • Candidates with less experience would be considered for the post of Assistant Client Account Manager.
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Your application will include the following questions:

  • Which of the following statements best describes your right to work in Hong Kong?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as a Client Account Manager?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
  • Are you willing to undergo a pre-employment background check?

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance, and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

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