Customer Logistics Manager, IKEA Retail, Szczecin
vor 2 Wochen
Job ID: 263069
Date posted: 24/10/2024
Are you able to understand the diverse needs of customers and want to make their dreams of a beautiful home come true? Join IKEA – together with us, support the daily operation of the IKEA store in Szczecin to better answer the needs of our customers in the world of omnichannel sales. For our team, we are looking for people who think outside the box, constantly look for effective solutions, and – above all – want to work with people and for people.
ABOUT YOU:- Have 2-3 years managerial experience in Business Management (FM position), Logistics, Customer Relations or equivalent knowledge of key store processes and how to deliver the best customer service.
- Experience of working in a fast-paced retail environment and a proven track record of getting things done.
- Ability to work on a tactical and operational level in an unknown environment and know how to plan the business on a strategic level.
- Excellence in prioritising and organising your work and the work of others to make the most efficient use of time available.
- Strong analytical skills to follow-up and continuously improve the customer experience journey.
- Ability to work through others, set priorities, delegate responsibility and give open and honest feedback.
- Ability to communicate fluently in English and Polish.
- You are an IKEA values Ambassador and share them with co-workers by leading by example.
As a Customer Logistics Manager, you will act as a Leader of the Logistics and Customer Functions and member of the Management team in the store, driving the totality of the business agenda. You will create extraordinary growth in sales & visitation by spearheading the omnichannel competitive challenges, securing strong brand positioning, local home furnishing expertise and a seamless omnichannel customer experience. You will act as a business partner to the Market Manager, providing strategic advice and functional expertise to drive the retail agenda in line with logistics and customer priorities.
ABOUT THE ASSIGNMENT:- Act as a member of the Commercial Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process.
- Secure competitive position of IKEA in an omnichannel retail environment, in close cooperation with relevant stakeholders (e.g. Store Commercial Manager, BNOM, P&C Unit Manager).
- Actively contribute to the creation of the store business plan and convert business plan goals into clear actions within the customer services & goods flow area and implement these actions.
- Take responsibility for planning, organising and monitoring the flow of goods in your store from delivery to restocking.
- Be a passionate leader of your team – developing the business and your people at the same time.
- Provide the frontline business operations with expertise, so that the customer is taken care of with quality and speed, across all journeys where needed.
- Follow up and identify continuous improvements to the customer experience journey, in order to deliver excellent customer satisfaction, and maximize conversion in all touchpoints.
- Empower your function by delegating responsibilities to help them grow and develop according to their individual ability and experience.
- Embrace the digital transformation in the market and be a digital ambassador in the function.
- To provide you a contract of employment.
- That you would develop and build your skill with us – together we will create a development path that will suit your needs.
- To ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance.
- To appreciate your achievements.
- To give you the opportunity to choose additional benefits e.g. cafeteria programme (including e.g. Multisport card).
Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience.
We regularly meet with candidates and might end the recruitment process sooner than planned. Don’t wait to apply
Questions and support? Let’s connect
Learn more and apply till 31.10.2024 on www.ikea.pl/TwojaStronaPracy.
#J-18808-Ljbffr-
Customer Support Sales Representative
vor 3 Wochen
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleThis is an exciting opportunity to join IKEA as a Customer Support Sales Representative, where you will deliver exceptional customer experiences and drive sales growth in a dynamic retail environment.Your ResponsibilitiesProvide high-quality customer support in all remote channels, including live video calls, to ensure a great customer...
-
Trainee Ikea Food Manager
vor 5 Monaten
Spreitenbach, Schweiz IKEA VollzeitDas macht deinen alltag bei uns aus Als Trainee im Bereich des Food Managements wirst du für ein bis zwei Jahre Seite an Seite mit unserem erfahrenen Food Manager agieren. Diese Zeit dient nicht nur der intensiven Zusammenarbeit, sondern ebnet auch den Weg, um möglicherweise selbst in die Rolle des Food Managers zu schlüpfen - eine Chance, die sich dir...
-
Customer Support Sales Representative
vor 3 Wochen
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleAs a Customer Support Sales Representative at IKEA, you will be responsible for providing exceptional customer experiences through remote channels, including live video calls. Your primary goal is to secure a great customer experience, building trust in the IKEA brand and maximizing sales.Your Responsibilities Provide qualitative customer...
-
Senior Customer Support Specialist
vor 1 Woche
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleIn this dynamic position, you will play a vital role in delivering exceptional customer experiences in IKEA's remote channels. As a Resolution Expert, you will leverage your expertise to find innovative solutions that meet customer needs and exceed expectations.Main Responsibilities* Provide high-quality customer support in multiple remote...
-
Senior Customer Service Specialist
vor 24 Stunden
Spreitenbach, Aargau, Schweiz Ikea VollzeitJob SummaryWe are seeking a highly skilled Senior Customer Service Specialist to join our team at IKEA. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various remote channels, including phone, chat, and email. Your primary objective will be to ensure a great customer...
-
Customer Support Sales Representative
vor 2 Wochen
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleIn this role, you will be responsible for providing exceptional customer support to remote customers, ensuring a great customer experience and building trust in the IKEA brand.Your Key ResponsibilitiesProvide qualitative customer support in all remote channels, including live video calls.Offer complete home furnishing solutions, demonstrating a...
-
Senior Customer Support Specialist
vor 3 Wochen
Spreitenbach, Aargau, Schweiz Ikea VollzeitJob SummaryAs a Senior Customer Support Specialist at IKEA, you will be responsible for providing qualitative customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand. You will provide expert knowledge to find best solutions for customers, approach customers with a customer-centric mindset, and make...
-
Customer Support Sales Specialist
vor 1 Woche
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleIn this role, you will deliver exceptional customer experiences to remote customers while maximizing sales through tailored, convenient solutions within complex range areas, always prioritizing empathy and understanding of customer needs.Key ResponsibilitiesProvide high-quality customer support across remote channels, ensuring seamless customer...
-
Senior Customer Support Specialist
vor 2 Monaten
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Resolution Generalist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving complex customer issues in a timely and professional manner.Key Responsibilities• Provide qualitative...
-
Senior Customer Support Specialist
vor 3 Wochen
Spreitenbach, Aargau, Schweiz Ikea VollzeitJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand.Key Responsibilities* Provide expert knowledge...
-
Senior Customer Support Specialist
vor 1 Monat
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Resolution Generalist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving complex customer issues in a timely and professional manner.Key ResponsibilitiesProvide qualitative...
-
Senior Customer Support Specialist
vor 1 Monat
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Resolution Generalist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving complex customer issues in a timely and professional manner.Key ResponsibilitiesProvide qualitative...
-
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a skilled Senior Generalist Customer Support Specialist to join our team. In this role, you will provide expert customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand.Your ResponsibilitiesAs a Senior Generalist Customer Support Specialist, you will:Provide qualitative...
-
Customer Support Specialist
vor 24 Stunden
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleIn this position, you will provide exceptional customer support and sales expertise to remote customers, ensuring a seamless and engaging experience. Your expertise in home furnishing solutions and sales will enable you to visualize and present attractive complete solutions that match customers' unique needs and preferences.Key...
-
Mitarbeiter:in Customer Support 60
vor 2 Monaten
Spreitenbach, Aargau, Schweiz Ikea VollzeitBeschreibung der RolleAls Mitarbeiter:in im Customer Support 60 bei IKEA bist du verantwortlich für die Kundenzufriedenheit und die Bereitstellung von schnellen und einfachen Lösungen für Kundenanfragen. Du nutzt dein Wissen über die IKEA-Produktpalette und -Services, um Kunden zu unterstützen und ihnen ein positives Einkaufserlebnis zu schaffen.Deine...
-
Senior Customer Support Specialist
vor 2 Wochen
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support in all remote channels, including phone, chat, and email.Key ResponsibilitiesProvide expert knowledge to find best solutions for customersProvide...
-
Customer Support Sales Representative
vor 2 Monaten
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Sales Representative. In this role, you will be responsible for providing exceptional customer service and support to our customers through various remote channels.Key ResponsibilitiesProvide qualitative customer support in all remote channels,...
-
Customer Support Sales Specialist
vor 1 Monat
Spreitenbach, Aargau, Schweiz Ikea VollzeitAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Sales Specialist. In this role, you will be responsible for providing exceptional customer support and sales expertise to our remote customers.Key ResponsibilitiesProvide qualitative customer support in all remote channels, including live video...
-
Customer Sales Specialist
Vor 3 Tagen
Spreitenbach, Aargau, Schweiz Ikea VollzeitJob Role: Customer Sales SpecialistWe are seeking a highly skilled Customer Sales Specialist to join our team. As a Customer Sales Specialist, you will be responsible for providing exceptional customer service and support to our customers. Your primary goal will be to understand customer needs and provide personalized solutions that meet their...
-
Country Legal Manager
vor 3 Monaten
Spreitenbach, Schweiz IKEA Vollzeit**Job ID**: 253374 **Date posted**: 22/08/2024 **Who you are** As a Country Legal manager you belong to our Legal function, supporting the IKEA business with expertise in areas such as corporate, agreements, litigations, compliance and governance. Within this position is crucial to partner with the business, guiding and supporting to secure a learning in...
