Customer Support Specialist

vor 1 Tag


Spreitenbach, Aargau, Schweiz Ikea Vollzeit

About the Role

In this position, you will provide exceptional customer support and sales expertise to remote customers, ensuring a seamless and engaging experience. Your expertise in home furnishing solutions and sales will enable you to visualize and present attractive complete solutions that match customers' unique needs and preferences.

Key Responsibilities

• Provide high-quality customer support across various remote channels, including live video calls.
• Offer personalized home furnishing solutions, demonstrating a commercial approach and salesmanship in customer interactions.
• Utilize advanced digital planning tools to visualize and present customized solutions that exceed customers' expectations and maximize sales.
• Find and present the best solution for customers, leveraging expert knowledge in complex range areas and services.
• Employ remote proactive selling techniques to contribute to growth and sustained long-term profitability.
• Balance customer needs and business goals, steering sales and customer meetings to achieve success.

What We Offer

As a valued member of the IKEA team, you will enjoy a range of benefits, including a 15% staff discount on IKEA shopping, attractive benefits, 28 days' holiday, eight weeks' parental leave, contributions to public transport or free parking, and more.



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