Senior Customer Support Specialist

vor 2 Wochen


Spreitenbach, Aargau, Schweiz Ikea Vollzeit

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support in all remote channels, including phone, chat, and email.

Key Responsibilities

  • Provide expert knowledge to find best solutions for customers
  • Provide remote customer support for complex and/or escalated resolution cases
  • Approach customers with a customer-centric mindset and true empathy
  • Make use of conflict management techniques to contribute to smooth and positive interactions
  • Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience

Requirements

  • Strong knowledge of IKEA corporate identity, core values, and vision
  • Passion for meeting customers and finding solutions
  • Extensive knowledge of policies and regulations connected to after sales
  • Expert knowledge of IKEA products and services
  • Ability to understand customer needs and offer relevant solutions

What We Offer

  • 28 vacation days (based on a % workload)
  • 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
  • Very attractive social benefits
  • 15% staff discount on your purchase
  • Unlimited access to the LinkedIn learning platform


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand.Key Responsibilities* Provide expert knowledge...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    Job SummaryAs a Senior Customer Support Specialist at IKEA, you will be responsible for providing qualitative customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand. You will provide expert knowledge to find best solutions for customers, approach customers with a customer-centric mindset, and make...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Resolution Generalist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving complex customer issues in a timely and professional manner.Key Responsibilities• Provide qualitative...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Resolution Generalist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving complex customer issues in a timely and professional manner.Key ResponsibilitiesProvide qualitative...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Resolution Generalist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving complex customer issues in a timely and professional manner.Key ResponsibilitiesProvide qualitative...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    Job SummaryWe are seeking a highly skilled Senior Customer Service Specialist to join our team at IKEA. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various remote channels, including phone, chat, and email. Your primary objective will be to ensure a great customer...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Sales Specialist. In this role, you will be responsible for providing exceptional customer support and sales expertise to our remote customers.Key ResponsibilitiesProvide qualitative customer support in all remote channels, including live video...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleIn this dynamic position, you will play a vital role in delivering exceptional customer experiences in IKEA's remote channels. As a Resolution Expert, you will leverage your expertise to find innovative solutions that meet customer needs and exceed expectations.Main Responsibilities* Provide high-quality customer support in multiple remote...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    Job Role: Customer Sales SpecialistWe are seeking a highly skilled Customer Sales Specialist to join our team. As a Customer Sales Specialist, you will be responsible for providing exceptional customer service and support to our customers. Your primary goal will be to understand customer needs and provide personalized solutions that meet their...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a skilled Senior Generalist Customer Support Specialist to join our team. In this role, you will provide expert customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand.Your ResponsibilitiesAs a Senior Generalist Customer Support Specialist, you will:Provide qualitative...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleIn this position, you will provide exceptional customer support and sales expertise to remote customers, ensuring a seamless and engaging experience. Your expertise in home furnishing solutions and sales will enable you to visualize and present attractive complete solutions that match customers' unique needs and preferences.Key...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleIn this role, you will deliver exceptional customer experiences to remote customers while maximizing sales through tailored, convenient solutions within complex range areas, always prioritizing empathy and understanding of customer needs.Key ResponsibilitiesProvide high-quality customer support across remote channels, ensuring seamless customer...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Sales Representative. In this role, you will be responsible for providing exceptional customer service and support to our customers through various remote channels.Key ResponsibilitiesProvide qualitative customer support in all remote channels,...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleThis is an exciting opportunity to join IKEA as a Customer Support Sales Representative, where you will deliver exceptional customer experiences and drive sales growth in a dynamic retail environment.Your ResponsibilitiesProvide high-quality customer support in all remote channels, including live video calls, to ensure a great customer...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleAs a Customer Support Sales Representative at IKEA, you will be responsible for providing exceptional customer experiences through remote channels, including live video calls. Your primary goal is to secure a great customer experience, building trust in the IKEA brand and maximizing sales.Your Responsibilities Provide qualitative customer...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleIn this role, you will be responsible for providing exceptional customer support to remote customers, ensuring a great customer experience and building trust in the IKEA brand.Your Key ResponsibilitiesProvide qualitative customer support in all remote channels, including live video calls.Offer complete home furnishing solutions, demonstrating a...


  • Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    Beschreibung der RolleAls Mitarbeiter:in im Customer Support 60 bei IKEA bist du verantwortlich für die Kundenzufriedenheit und die Bereitstellung von schnellen und einfachen Lösungen für Kundenanfragen. Du nutzt dein Wissen über die IKEA-Produktpalette und -Services, um Kunden zu unterstützen und ihnen ein positives Einkaufserlebnis zu schaffen.Deine...

  • Resolution Expert

    vor 2 Monaten


    Spreitenbach, Aargau, Schweiz Ikea Vollzeit

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand.Key ResponsibilitiesProvide expert knowledge to...


  • Spreitenbach, Aargau, Schweiz Koch & Partner Personalberatung Vollzeit

    Our client, a prominent player in the global logistics sector, is seeking a Financial Operations Specialist (m/f/d) 50-60%.Key ResponsibilitiesDocumenting financial transactions across Accounts Receivable, Accounts Payable, and General Ledger.Establishing and managing master data for clients and vendors.Conducting account reconciliations and resolving...

  • Senior System Engineer

    vor 4 Wochen


    Spreitenbach, Aargau, Schweiz ITRIS Management AG Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Senior System Engineer, der sich auf die Umsetzung von internen IT-Projekten spezialisiert hat. Als Teil unseres Teams wirst du die internen IT-Infrastrukturen betreiben und weiterentwickeln, Störungen analysieren und beheben und als 3rd Level Support unseres Support-Teams unterstützen. Du wirst auch an der...