Senior Customer Support Specialist
vor 2 Wochen
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support in all remote channels, including phone, chat, and email.
Key Responsibilities
- Provide expert knowledge to find best solutions for customers
- Provide remote customer support for complex and/or escalated resolution cases
- Approach customers with a customer-centric mindset and true empathy
- Make use of conflict management techniques to contribute to smooth and positive interactions
- Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience
Requirements
- Strong knowledge of IKEA corporate identity, core values, and vision
- Passion for meeting customers and finding solutions
- Extensive knowledge of policies and regulations connected to after sales
- Expert knowledge of IKEA products and services
- Ability to understand customer needs and offer relevant solutions
What We Offer
- 28 vacation days (based on a % workload)
- 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
- Very attractive social benefits
- 15% staff discount on your purchase
- Unlimited access to the LinkedIn learning platform
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