Senior Customer Support Specialist

vor 2 Wochen


Spreitenbach, Aargau, Schweiz Ikea Vollzeit
About the Role

In this dynamic position, you will play a vital role in delivering exceptional customer experiences in IKEA's remote channels. As a Resolution Expert, you will leverage your expertise to find innovative solutions that meet customer needs and exceed expectations.

Main Responsibilities

* Provide high-quality customer support in multiple remote channels, ensuring timely and effective issue resolution.
* Utilize advanced knowledge of IKEA products and services to offer tailored solutions that drive customer satisfaction.
* Collaborate with customers to understand their needs and preferences, applying empathy and effective conflict management techniques to resolve complex issues.
* Stay up-to-date with IKEA policies, local regulations, and commercial priorities to provide informed and relevant support.

What We Offer

* A dynamic and supportive work environment that fosters growth and development.
* Opportunities for career advancement and professional growth within IKEA.
* A comprehensive benefits package, including attractive social benefits and a staff discount on IKEA purchases.

Requirements

* Strong customer service skills and the ability to work in a fast-paced environment.
* Excellent communication and conflict resolution skills.
* Proficiency in using IKEA systems and tools.
* Passion for delivering exceptional customer experiences and driving business results.

About IKEA

IKEA is a leading multinational home furnishings company committed to creating a better everyday life for the many people. We value our employees' well-being, offering a range of benefits and opportunities for growth and development.

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