Customer Service Representative Senior Generalist
Vor 4 Tagen
About the Role
We are seeking a skilled Senior Generalist Customer Support Specialist to join our team. In this role, you will provide expert customer support in all remote channels, ensuring a great customer experience and building trust in the IKEA brand.
Your Responsibilities
As a Senior Generalist Customer Support Specialist, you will:
- Provide qualitative customer support in all remote channels, securing a great customer experience and building trust in the IKEA brand.
- Provide expert knowledge to find best solutions for customers.
- Approach customers with a customer-centric mindset and true empathy to maximize customer satisfaction.
- Make use of conflict management techniques in customer contact to contribute to smooth and positive interactions that drive customer retention.
- Take responsibility for deciding when to go the extra mile, prioritizing customer experience while understanding cost consciousness.
- Contribute to setting and reaching personal goals that align with and contribute to unit, function, and team goals.
- Actively seek information about and stay up to date with relevant IKEA policies and local regulations to provide customers with appropriate solutions.
- Actively seek information about IKEA products and services to stay up to date with commercial priorities and activities, maintaining the ability to contribute to sales directly and indirectly.
- Provide feedback on improvement needs, contributing to coworkers having the knowledge required to meet customer needs.
What We Offer
We offer a wide range of benefits to our employees, including:
- 28 vacation days (based on % workload)
- 8 weeks paid parental leave for fathers, 20 weeks paid parental leave for mothers
- Very attractive social benefits
- 15% staff discount on purchases in every Swiss IKEA store
- Between 85% and 100% reimbursement of yearly travel tickets for public transport
- Free parking facilities
- Unlimited access to the LinkedIn learning platform
- Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
- Bonus payments for all employees
Why Work with Us?
We encourage and support our employees to try out different roles, move between functions, or even go abroad. At IKEA, we believe in career development and employee growth.
Apply Today
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