Client Program Director

vor 2 Wochen

Zürich, Schweiz Damco Spain SL Vollzeit

Client Program Director

Are you collaborative, energetic, passionate, and customer-centric?

As the Client Program Director (CPD), you lead the global Customer Experience (CX) community to operationally serve one of our Key Clients. You are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (OCE+LnS) and all brands.

Be, together with the Key Client Director (KCD), the client expert internally, and the client advisor externally.

You lead improvement and value-adding projects and guide the implementation of new customer business for Maersk.

As you know, at Maersk, we have a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chains. When becoming a CPD, the customer world becomes your workplace.

We offer

  • An exciting and attractive career in an aspiring and fast-paced environment
  • Excellent training development opportunities and a platform for future global career prospects
  • Flexibility and an inclusive working environment
  • Enhancement of your communication, problem-solving, and relationship-building skills

Key responsibilities

  • Enhance customer satisfaction
  • Host and engage in regular customer calls, reviewing performance and making forward-looking plans
  • Lead the customer transformation and verify the implementation of value-creating projects in the customer supply chain
  • Find and implement possibilities for productivity improvement against service delivery levels
  • Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops
  • Represent the customer’s interests internally during additional business implementations
  • Set up plans for onboarding, training, and development of the CX team serving the customer
  • Be involved in objective setting & performance management of the CX team
  • Provide recognition & feedback proactively
  • Engage with Commercial, Operational, and Product experts to explore new developments servicing the changes in customer demand
  • Host global/regional Client Program Management meetings, calls, and share best practices proactively with the option to travel

We are looking for

  • Interest and willingness to learn about the Key Client priorities and assess strategically how Maersk can serve them
  • Understanding of and passion for driving Operational Excellence in the business
  • Experience of working with a wide variety of complex operational and commercial matters
  • Excellent interpersonal skills to form a strong account community and manage stakeholders at various levels both within Maersk and our customer
  • Ability to problem-solve and recommend appropriate courses of action creating value for the customer
  • German speaker
  • A strong background in airfreight operations

If you bring below, this is a bonus for us:

  • Experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus
  • Proven and sustained performance history of delivered success, with a focus on driving results in a matrix organization
  • High sense of urgency and persistence
  • Outstanding verbal, writing, and presentation skills
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