![Taurus SA](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager lausanne
vor 2 Wochen
Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.
Taurus is the European leading digital asset infrastructure provider for banks, corporates and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stable coins.We are looking for ambitious and driven individuals to support our fast global growth.
Tasks
Our Customer Success team's mission is to ensure the long-term success and satisfaction of customers.
By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty.
We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges.Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships.
As a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus.
- Keep clients engaged and regularly using products
- Ensure customers get fast timetovalue
- Build customer loyalty
- Managing churn and increasing customer retention
- Enhance customer's training
- Provide customers with insights into Product Roadmap
- Advocate for customers
- Collecting customer feedback and closing feedback loops
- Liaising with the sales team to understand customer needs
- Liaising with the product team to share customer feedback
- Liaising with the Solution Engineering team to deploy technical solution
- Liaising with the marketing team for better user insights
- Liaising with the Support team to keep a "highlevel view" of the entire support process
- Encourages Customers to Upgrade their Products
Requirements:
Customer Success Managers (CSMs) require a combination of skills to effectively fulfill their responsibilities.
Some essential skills for CSMs include:
- Relationshipbuilding: CSMs should possess strong interpersonal skills to build and maintain positive relationships with customers. This includes active listening, empathy, and effective communication.
- Problemsolving: CSMs need to identify and address customer challenges and issues. They should have excellent problemsolving skills, the ability to think critically, and the capacity to propose effective solutions.
- Product knowledge: CSMs should have a deep understanding of the product or service they are supporting. This enables them to provide expert guidance, answer customer inquiries, and help customers achieve their desired outcomes.
- Customerfocused mindset: CSMs must have a customercentric approach, prioritizing customer satisfaction and success. They should have the ability to understand and anticipate customer needs and align them with the company's offerings.
- Project management: CSMs often handle multiple customer accounts simultaneously. Strong project management skills, including organization, prioritization, and time management, are crucial to effectively manage customer engagements.
- Analytical and datadriven mindset: CSMs should be comfortable working with data and metrics to assess customer health, track adoption rates, and measure customer success. They should be able to derive insights from data and use them to drive actionable strategies.
- Collaboration: CSMs collaborate with crossfunctional teams, such as sales, support, and product, to ensure customer success. They should possess strong teamwork and collaboration skills to work effectively across departments.
- Continuous learning: Customer success is an everevolving field. CSMs should have a passion for learning, staying updated on industry trends, new technologies, and best practices to provide the best possible support and guidance to customers.
- Business acumen: CSMs should have a solid understanding of the business goals and objectives of both the customers and their own company. This enables them to align customer success strategies with business outcomes and drive mutual value.
- Resilience and adaptability: CSMs often face challenges and changing customer needs. They should be resilient, adaptable, and able to handle pressure while maintaining a positive and customerfocused mindset.
- Interest in Blockchain, Digital Assets, Cryptocurrencies, NFTs
- Knowledge of Banking, Finance, Trading
Benefits:
- An opportunity to work at the intersection of digital assets and finance
- A skilled and experienced team, including worldrenowned experts
- A fastpaced learning environment, entrepreneurial spirit and team spirit
- A great moment to join as the company
-
Customer Success Manager lausanne
vor 2 Wochen
Genf, Genf, Schweiz Taurus SA VollzeitDo you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a global leading in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs),...
-
Customer Success Manager
vor 4 Wochen
Genf, Genf, Schweiz Refinitiv SA VollzeitAs a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey . This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...
-
Customer Success Manager
vor 4 Wochen
Genf, Genf, Schweiz Refinitiv SA VollzeitAs a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey . This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...
-
Customer Success Manager
vor 2 Wochen
Genf, Genf, Schweiz Refinitiv SA VollzeitAs a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey . This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...
-
Customer Success Manager
vor 2 Wochen
Genf, Genf, Schweiz LSEG (London Stock Exchange Group) VollzeitAs a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...
-
Customer Success Manager
vor 2 Wochen
Genf, Genf, Schweiz Cartelux VollzeitCartelux vision is to simplify complexity. We are on a mission to bring globally scalable video to the world's most innovative brands. We started our adventure in Australia a few years ago and we are now a rapidly scaling advertising technology company, with a thriving company culture, undergoing significant global expansion. We have footprints into multiple...
-
Customer Success Manager
vor 2 Wochen
Genf, Genf, Schweiz Accounto AG VollzeitYour mission: Looking after our customers and supporting them in the use of our product Handling incoming and outgoing customer communication (firstlevel support) Onboarding of our new customers on Accounto Advising and supporting our customers in redesigning and structuring their processes Obtaining and evaluating customer feedback regarding the further...
-
Customer Service Manager
vor 2 Wochen
Genf, Genf, Schweiz Experis Vollzeit**Customer Service Manager**Genève / 100% / PermanentExperis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse.Un de nos client est...
-
Emea Sustainability Success Manager
vor 2 Wochen
Genf, Genf, Schweiz Lenovo VollzeitGeneral Information: Req # WD Career area:Sales SupportCountry/Region: Switzerland State: Geneva City: Petit-Lancy Date:Monday, March 18, 2024Working time: FulltimeAdditional Locations: France HautsdeSeine Rueil-Malmaison Switzerland Geneva Petit-LancyWhy Work at Lenovo:We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a...
-
Community & Events Manager geneva, Lausanne
vor 2 Wochen
Genf, Genf, Schweiz Taurus SA VollzeitDo you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a FINMA-regulated securities firm, headquartered in Geneva, Switzerland, and providing digital asset trading and financial services to its clients. It is also a leading European provider of digital asset...
-
Mps Customer Project Manager
vor 2 Wochen
Genf, Genf, Schweiz Lexmark International, Inc. VollzeitResponsibilities:Plans, schedules, monitors, evaluates and directs projects to ensure solutions sold are implemented. Produces all phases, activities, and tasks necessary for executing the project. Manages all team personnel. Ensures all time, cost, and technical objectives are met. Conducts progress reviews with client and team personnel. Provides...
-
Customer Relationship Manager
vor 2 Wochen
Genf, Genf, Schweiz von Rundstedt & Partner Suisse SA VollzeitFor almost three decades, we have been developing talents. That is why we are convinced that employees are the most important asset in our company, too. We are YOUR ADVANTAGES looking for individuals who share our passion for people and who are happy to take on responsibility for our customers and the team. Successful SMELiving corporate valuesWorking at von...
-
Digital and Customer Analytics Manager
vor 2 Wochen
Genf, Genf, Schweiz MSC Cruises VollzeitThe Digital and Customer Analytics Manager plans, organises, directs and controls the activities required to complete a project or major enhancements of systems in the Digital & Customer Analytics area. The Manager is responsible for the achievement of project objectives, the design of the solution, and must ensure that all activities are carried out on...
-
Business Manager
vor 2 Wochen
Genf, Genf, Schweiz Sigma VollzeitOur client, leader in the field of compliance & secure communications based on blockchain, is looking for a Business Manager.Your mission is to drive institutional sales and business development internationally with banks, EAMs, MFOs, Trustees and more. You are part of the Front team managing sales and taking charge of institutional sales for their suite of...
-
Head of Customer Service Mid-market F/m/d
vor 2 Wochen
Genf, Genf, Schweiz JobCloud AG VollzeitWe are seeking a passionate Head of Customer Service w/m/d to lead our team of 7 customer service representatives in delivering exceptional service to our customers (medium-sized companies).You ensure long-term customer satisfaction and success for the company, by meeting the customers' needs and actively improving their return on investment.If you have...
-
Customer Relationship Manager
vor 2 Wochen
Genf, Genf, Schweiz JobCloud AG VollzeitWould you love to be responsible for managing and executing the CRM strategy within JobCloud's Medium Enterprises business unit? Are you used to work with CRM Systems like Salesforce Sales Cloud or Salesforce Marketing Cloud and delivering great results? Then we should talkYOUR TASKS: You identify, develop, and implement CRM strategy and tactics to engage,...
-
Customer Payment Manager Europe Delhaize
vor 2 Wochen
Genf, Genf, Schweiz Ahold VollzeitWhat do we offer? To be courageous To live wholeheartedly To keep growingWhat do you bring? Passion for your expertise An entrepreneurial attitude High focus on quality How you canmake a differenceAhold Delhaize Finance CompanyLocation: Geneva, SwitzerlandHi, we are Ahold Delhaize, a global family of caring brandsHelping people eat well, save time, and live...
-
Technical Lead- Customer Support L3
vor 2 Wochen
Genf, Genf, Schweiz Sowelo Consulting Vollzeit**Technical Lead Customer Support L3**:Geneva, Switzerland - Full Time:Would you like to join a fast growing Scale-up company?Have you got previous experience with Incidents and Critical Issues management?So please take a minute to look at your potential new job.Our Client is a fast growing scale-up product company focused on creating equality, employee...
-
Head of Customer Learning
vor 2 Wochen
Genf, Genf, Schweiz SonarSource VollzeitAt Sonar, we're a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don't just solve symptoms of problems - we fix problems at the source - source code, to be specific.We have a dynamic culture with employees worldwide and...
-
Head of Customer Onboarding
vor 2 Wochen
Genf, Genf, Schweiz SonarSource VollzeitSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...