Head of Customer Service Mid-market F/m/d

vor 1 Woche


Genf, Genf, Schweiz JobCloud AG Vollzeit

We are seeking a passionate Head of Customer Service w/m/d to lead our team of 7 customer service representatives in delivering exceptional service to our customers (medium-sized companies).


You ensure long-term customer satisfaction and success for the company, by meeting the customers' needs and actively improving their return on investment.

If you have relevant experience in managing teams, laying out a strategic direction, and delivering results in a service-focused environment, then we can't wait to get to know you

DAS MACHST DU BEI UNS:

  • Lead and manage a team of customer service representatives (Customer Care, Client Success, Tech support) to provide exceptional customer service
  • Develop and implement policies and procedures for customer service
  • Monitor and analyze customer service metrics to identify areas for improvement
  • Train and develop customer service staff to ensure they have the necessary skills to provide excellent service
  • Collaborate with other departments, such as Sales and Product Development and Sales & Service operations to improve the overall customer experience
  • Collaboration with the Chief Service & Sales Operations and Pricing Manager on defining new pricings for payperduration packages and payperperformance pricings
  • Develop and maintain relationships with key customers and partners
  • Manage customer service budget and resources

DAS BRINGST DU MIT:

  • At least 5+ years of experience leading a customer service team
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Strong problemsolving and analytical skills
  • Experience with a customer service software and tools
  • Strong attention to detail
  • Ability to work well in a fastpaced environment
  • Hands on mentality, flexibility to actively support the team during high workload
  • Fluent in English, skills in French and/or German are a plus

DAS BEKOMMST DU:

  • An opportunity to make a difference to millions of job seekers
  • The freedom to take on responsibility and implement your ideas
  • A unique corporate culture and a helpful and open environment
  • Home office possibilities & flexible working hours
  • Attractive working conditions & benefits
  • CHF 82'000: This is the minimum salary you can expect for this position. Based on your qualifications your salary can be higher.

BENEFITS:

  • LunchUnser FELFEL-Kühlschrank ist mit günstigen und guten Menus gefüllt auch mit Home Delivery
  • Mobile OfficeArbeite vor Ort, im Homeoffice oder kombiniert
  • Mutter/VaterschaftsurlaubMamis: 16 Wochen

Papis:
3 Wochen. Voll bezahlt. Enjoy
- ÖV VergünstigungenBis zu 650. an dein Abo und ein gratis Halbtax

  • PrivatversicherungBei uns bist du bei Unfall privat versichert
  • SprachkursFor free Meistens EN oder FR, andere aber auch möglich
  • Vorsorge

Berufliche Vorsorge:
Wir übernehmen 60%

  • WeiterbildungWir übernehmen 50% der Kosten sofern jobrelevant :)

DEIN KONTAKT:

Marina
Senior Talent Acquisition Partner

  • Tel:

Übrigens:
Uns interessiert weder deine Farbe, noch dein Geschlecht oder an was du glaubst... Come as you are, denn du bist gut so.

Genève, Zürich

Sales

Berufserfahrene

unbefristet

100%

DEIN NEUER ARBEITSPLATZ:

DAS SIND WIR:

Sicher kennst du Das ist nur einer von vielen Brands, die zu JobCloud gehören. Wir sind führend im digitalen Stellenmarkt der Schweiz und möchten die Job
- bzw.

die Personalsuche so einfach wie möglich machen:
Love what you do - we make employment happen
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