Head of Customer Service Mid-market F/m/d
vor 1 Woche
We are seeking a passionate Head of Customer Service w/m/d to lead our team of 7 customer service representatives in delivering exceptional service to our customers (medium-sized companies).
You ensure long-term customer satisfaction and success for the company, by meeting the customers' needs and actively improving their return on investment.
DAS MACHST DU BEI UNS:
- Lead and manage a team of customer service representatives (Customer Care, Client Success, Tech support) to provide exceptional customer service
- Develop and implement policies and procedures for customer service
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and develop customer service staff to ensure they have the necessary skills to provide excellent service
- Collaborate with other departments, such as Sales and Product Development and Sales & Service operations to improve the overall customer experience
- Collaboration with the Chief Service & Sales Operations and Pricing Manager on defining new pricings for payperduration packages and payperperformance pricings
- Develop and maintain relationships with key customers and partners
- Manage customer service budget and resources
DAS BRINGST DU MIT:
- At least 5+ years of experience leading a customer service team
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Strong problemsolving and analytical skills
- Experience with a customer service software and tools
- Strong attention to detail
- Ability to work well in a fastpaced environment
- Hands on mentality, flexibility to actively support the team during high workload
- Fluent in English, skills in French and/or German are a plus
DAS BEKOMMST DU:
- An opportunity to make a difference to millions of job seekers
- The freedom to take on responsibility and implement your ideas
- A unique corporate culture and a helpful and open environment
- Home office possibilities & flexible working hours
- Attractive working conditions & benefits
- CHF 82'000: This is the minimum salary you can expect for this position. Based on your qualifications your salary can be higher.
BENEFITS:
- LunchUnser FELFEL-Kühlschrank ist mit günstigen und guten Menus gefüllt auch mit Home Delivery
- Mobile OfficeArbeite vor Ort, im Homeoffice oder kombiniert
- Mutter/VaterschaftsurlaubMamis: 16 Wochen
Papis:
3 Wochen. Voll bezahlt. Enjoy
- ÖV VergünstigungenBis zu 650. an dein Abo und ein gratis Halbtax
- PrivatversicherungBei uns bist du bei Unfall privat versichert
- SprachkursFor free Meistens EN oder FR, andere aber auch möglich
- Vorsorge
Berufliche Vorsorge:
Wir übernehmen 60%
- WeiterbildungWir übernehmen 50% der Kosten sofern jobrelevant :)
DEIN KONTAKT:
Marina
Senior Talent Acquisition Partner
- Tel:
Übrigens:
Uns interessiert weder deine Farbe, noch dein Geschlecht oder an was du glaubst... Come as you are, denn du bist gut so.
Genève, Zürich
Sales
Berufserfahrene
unbefristet
100%
DEIN NEUER ARBEITSPLATZ:
DAS SIND WIR:
Sicher kennst du Das ist nur einer von vielen Brands, die zu JobCloud gehören. Wir sind führend im digitalen Stellenmarkt der Schweiz und möchten die Job
- bzw.
die Personalsuche so einfach wie möglich machen:
Love what you do - we make employment happen
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