Digital and Customer Analytics Manager

vor 2 Wochen

Genf, Genf, Schweiz MSC Cruises Vollzeit

The Digital and Customer Analytics Manager plans, organises, directs and controls the activities required to complete a project or major enhancements of systems in the Digital & Customer Analytics area.

The Manager is responsible for the achievement of project objectives, the design of the solution, and must ensure that all activities are carried out on time, on budget and on quality.

The manager must also mitigate risks and issues and communicate progress to all major stakeholders.

The projects managed by this role will be significant in scale and business impact and will have a worldwide coverage.


  • Fluent in English, any other European languages are an advantage;
  • Bachelor's or Master's degree in degree in Computer Science, Information Technology, Engineering or similar;
  • At least 10 years' proven experience in a similar role in consultancy or in medium\\large size companies;
  • A previous experience in Cruising industry is considered a plus;
  • Strong background in digital analytics, customer analytics, data lakehouse building and datadriven decisionmaking;
  • Proficient in using analytics tools and platforms such as Google Analytics, Adobe Analytics and data visualization tools;
  • A deep understanding of the digital landscape, including emerging technologies and trends;
  • Excellent verbal and written communication skills to effectively communicate project updates, risks, and recommendations to stakeholders at various levels. Ability to tailor communication style to different audiences;
  • Strong analytical and critical thinking skills to identify and resolve projectrelated issues. Ability to make timely and informed decisions to keep projects on track and achieve project objectives and adapting to changing project requirements and priorities;
  • Ability to manage priorities and meet deadlines, versatility, flexibility and willingness to work in a dynamic environment;
  • Excellent organizational and time management skills to prioritize tasks and manage multiple projects concurrently. Attention to detail to ensure accuracy and completeness of project deliverables;
  • Lead the delivery of impactful customer and omnichannel insights based on a solid understanding of digital data sources and customer data models.
  • Perform adhoc analyses to answer business questions, drive insights, and enable business decisions.
  • Partner with engineering\/IT and business teams to develop & implement new analytic usecase of customer interactions across offline and online channels.
  • Represent a point of coordination within the Digital & Customer Analytics team;
  • Evaluate available solutions and selects those that best meet the business requirement.
  • Manage project teams including defining resource plan, managing the team capacity, assigning tasks, tracking progress, and resolving issues that arise during the project.
  • Identify and manage project risks, including technical risks, financial risks, and operational risks.
  • Guarantee the quality of the project, by ensuring that the project complies with quality standards and that all results meet stakeholder requirements.
  • Manage postimplementation technical support, resolving technical issues and working with technical team to ensure the solution is functioning properly.
  • Defines action plans as part of the overall release plan, by ensuring objectives are satisfactory and timely met;
VISA REQUIREMENTS (if any)

EU passport or right to work in Switzerland.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean.

Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf.

MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide.

As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia.

The fleet's average age is 7 years, the youngest in the industry.

In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships.

As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year.

MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude.

MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship.

In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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