Is Continuous Service Improvement Lead

vor 2 Wochen

Zürich, Zürich, Schweiz ABB Vollzeit

IS Continuous Service Improvement Lead

:

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions:
gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

:


The IS Continuous Service Improvement (CSI) Lead ensures and implement the CSI process within the IS organization, aiming to simplify, optimize, and automate services, processes, and products, improving CSI practice maturity & adoption and maximizing business benefits against the CSI portfolios.


This position reports to

:

IS Continuous Service Improvement Manager

Your responsibilities

:

  • Scope: Accountable for the implementation, improvement and adoption of the Continuous Service Improvement (CSI) process within ABB IS.
  • Responsible to keep policies, guidelines, standards, and techniques updated for continuous service improvement process.
  • Responsible for compliance with ABB and IS guidelines, and process and service.
  • Monitors, recommends improvement, and controls the execution of the IT CSI process.
  • Defines, establishes, and reviews continuously the Framework of Continuous Service Improvement.
  • Overall monitoring of the correct and improved implementation of the CSI Process and ensures all CSIs are completed ontime, onbudget and onquality.
  • Acts as an internal escalation point for process and operational issues.
  • Enables the adoption of continuous improvement across the IS community.
  • Accountable to monitor and facilitate execution & achievements of CSI portfolio outcomes.
  • Analyses and proposes process improvements; if necessary, develops graphical representations of processes to facilitate understanding for improvements.
  • Coordinates the execution of IS process improvements for IS services offered within ABB.
  • Drives opportunities on technical and functional service enhancements, leveraging emerging technology and best practices, to continuously maximize business benefits and presents such proposal to Service Owners for acceptance.
  • Analyses and correlates data from multiple sources and collaborate with Service Owners/teams to proactively identify improvements.
  • Responsible for exploring opportunities & actively collaborating with Service Owners in maximizing CSI Portfolio outcomes.
  • Builds and maintains relationship & alignment with Service Owners.
  • Proactively collaborates with key Business and IS Stakeholders to build a continuous improvement environment.
  • Proactively work with the Service Owners to remove interdependencies between CSI portfolios.
  • Ensures the adoption of CSI best practices (6Sigma, Lean, ITIL).
  • Acts as Lean Integrator & CSI Change Agent to enable Service Owners & business processes.
  • Proactively supports Race2Care or similar Reward & Recognition process initiatives.
  • Success factors: Building relationship & alignment with Service and Process Owners.
  • Uses global Indicators and Key Performance Indicators (KPIs) to identify & explore improvement opportunities.
  • Measure the efficiency and effectiveness of the Continuous Improvement practices.
  • Clear and concise understanding on the Service related processes and data layer.
  • Alignment with clear and concise understanding on CSI portfolio objectives
  • Strategy: Executes and maintains the CSI vision, and mission in line with the CSI portfolio objectives.
  • Ensures that all stakeholders adhere to the strategic management approach and timetables. Collates information and creates reports and insights to support strategy management processes. Contributes to the improvement of policies, guidelines and standards of the CSI processes.
  • Contributes to the overall Continuous Service Improvement Strategy and its execution to fulfill its Mission.
  • Stakeholder Management: Fosters a strong partnership with key Business and IS Stakeholders to ensure a continuous improvement across allinclusive dimensions
  • Standards, Governance and IS Compliance: Is responsible for the development and maintenance of appropriate IS capabilities, ensuring alignment to agreed goals and compliance with ABB policies, procedures, standards and controls.
  • Executes, for assigned tasks, all actions in IS processes according to agreed RACI specification.
  • Adherence to Corporate IS Policies and Procedures, as well as to both internal regulations and external legislation falls within the area of responsibility of this job.
  • People Leadership: Actively work with a virtual team of highly effective IS professionals, demonstrating analytical capability, proactive attitude, and a continuous improvement mindset in relation to all services related to the Continuous Service Improvement Effectiveness.
  • Proactively works to ensure effective work

  • Regional Continuous Improvement Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz Hitachi Energy Vollzeit

    Hitachi Energy, for the Grid Automation Business Unit, is looking for Regional Continuous Improvement Manager to join our international teamMission Statement: An integral part of the PG Division Operations function, drive sustainable and transformational change in an identified area of the business. Combine technical knowledge in Lean and Six Sigma with...

  • 3x Hub Continuous Improvement Specialists

    vor 2 Wochen

    Zürich, Zürich, Schweiz Hitachi Energy Germany AG Vollzeit

    Location:Zurich, Zurich, SwitzerlandJob ID:HQDate Posted:Company Name:Hitachi Energy Germany AGProfession (Job Category):Quality ManagementJob Schedule:Full timeRemote:YesJob Description:Responsibilities: Partners with the cross-functional leadership team in developing and operationalizing the Strategy Deployment process. Facilitates development of...

  • Global Continuous Improvement Leader

    vor 2 Wochen

    Zürich, Zürich, Schweiz Hitachi Energy Vollzeit

    General information:Responsibilities:Your background: 5 year plus working within projects or service organization, delivering process management and improvement projects utilizing L6S Six Sigma and other CI methodologies such a PDCA, 8D Excellent verbal and written communication skills being able to communicate at all levels within the organization...

  • Head Change Management and Continuous Improvement

    vor 2 Wochen

    Zürich, Zürich, Schweiz Hitachi Energy Ltd Vollzeit

    Location:Zurich, Zurich, SwitzerlandJob ID:R0017508Date Posted:Company Name:Hitachi Energy LtdProfession (Job Category):Project/Program ManagementJob Schedule:Full timeRemote:NoJob Description:Your ResponsibilitiesChange Management Develop and lead SCM engagement activities in close collaboration with communication team Advance SCM functional people...

  • Continuous Improvement Resident Manager

    vor 3 Monaten

    Zürich, Zürich, Schweiz Gate Gourmet Switzerland GmbH Vollzeit

    We're looking for motivated, engaged people to help make everyone's journeys better.CI Resident Manager (m/d/w und 100%)Als CI Resident Manager sind Sie für die kontinuierliche Verbesserung der betrieblichen Abläufe und Prozesse verantwortlich, um Effizienz, Qualität und Kundenzufriedenheit zu steigern.Wir suchen jemanden der kürzlich das Studium einer...

  • Mose Global Is Governance and PMO Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz ABB Vollzeit

    MOSE Global IS Governance and PMO Manager (location: EU):Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Global Is Domain Owner for ERP

    vor 2 Wochen

    Zürich, Zürich, Schweiz ABB Vollzeit

    Global IS Domain Owner for ERP:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Is Security Coordination Portfolio Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz ABB Vollzeit

    IS Security Coordination Portfolio Manager:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Inbound Transportation CoE Specialist 50%

    vor 2 Monaten

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsInbound Transportation CoE Specialist 50%Location: ZurichApply for this roleSupply ChainSupply ChainIn shortWe are seeking a highly motivated and experienced transportation operations specialist, with a focus on optimization and continuous improvement, to join our team Global Inbound Transportation CoE (Centre of Excellence) Team in Zurich....

  • Inbound Transportation CoE Specialist 50%

    vor 4 Wochen

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsInbound Transportation CoE Specialist 50%Location: ZurichApply for this roleSupply ChainSupply ChainIn shortWe are seeking a highly motivated and experienced transportation operations specialist, with a focus on optimization and continuous improvement, to join our team Global Inbound Transportation CoE (Centre of Excellence) Team in Zurich....

  • Continuous Improvement Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz Hitachi Energy Vollzeit

    Hitachi Energy ist ein globaler Technologieführer, der eine nachhaltige Energiezukunft für alle vorantreibt. Wir bedienen Kunden in den Bereichen Versorgung, Industrie und Infrastruktur mit innovativen Lösungen und Dienstleistungen entlang der gesamten Wertschöpfungskette. Zusammen mit Kunden und Partnern treiben wir Technologien voran und ermöglichen...

  • Lab Operational Excellence Deployment Leader

    vor 2 Wochen

    Zürich, Zürich, Schweiz Takeda Pharmaceuticals Vollzeit

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Lab Operational Excellence Deployment Leader

    vor 4 Wochen

    Zürich, Zürich, Schweiz Takeda Pharmaceuticals Vollzeit

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Inbound Transportation CoE Specialist 50%

    vor 2 Monaten

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteSupply ChainIn shortWe are seeking a highly motivated and experienced transportation operations specialist, with a focus on optimization and continuous improvement, to join our team Global Inbound Transportation CoE (Centre of Excellence) Team in Zurich. The CoE team is part of the Global Inbound Transportation team which is responsible...

  • Inbound Transportation CoE Specialist 50%

    vor 4 Wochen

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteSupply ChainIn shortWe are seeking a highly motivated and experienced transportation operations specialist, with a focus on optimization and continuous improvement, to join our team Global Inbound Transportation CoE (Centre of Excellence) Team in Zurich. The CoE team is part of the Global Inbound Transportation team which is responsible...

  • Lab Operational Excellence Deployment Leader

    vor 2 Wochen

    Zürich, Zürich, Schweiz Takeda Pharmaceutical Vollzeit

    Job Title: Lab Operational Excellence Deployment LeaderLocation: Zurich, Switzerland / Lexington, MA, USAAbout the role:How you will contribute: Deploy lab specific operational excellence training in collaboration with the Agile Operating System. Lead global high value lab operational excellence initiatives. Foster QC labs collaboration and best practices...

  • Senior Specialist – Process Improvement

    vor 1 Monat

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteProduct OperationsIn shortOn is seeking a passionate Process Improvement Specialist with experience in assessing, monitoring, and enhancing operations and process improvement initiatives with a focus on our Footwear creation functions.In this role, you will analyze current practices and implement sustainable and repeatable improvements in...

  • Senior Specialist – Process Improvement

    vor 2 Wochen

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteProduct OperationsIn shortOn is seeking a passionate Process Improvement Specialist with experience in assessing, monitoring, and enhancing operations and process improvement initiatives with a focus on our Footwear creation functions.In this role, you will analyze current practices and implement sustainable and repeatable improvements in...

  • Senior Specialist – Process Improvement

    vor 4 Wochen

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteProduct OperationsIn shortOn is seeking a passionate Process Improvement Specialist with experience in assessing, monitoring, and enhancing operations and process improvement initiatives with a focus on our Footwear creation functions.In this role, you will analyze current practices and implement sustainable and repeatable improvements in...

  • Service Integration Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz SR Technics Vollzeit

    As Manager IT Service Integration and Assets, you are part of the IT Services leadership team and you play a pivotal role in further developing and managing the service portfolio in alignment with SRT's business and IT strategy.Together with your team and multiple external IT service providers you are responsible for continuous development and delivery of IT...