E-commerce Program Manager

vor 1 Woche

Genf, Genf, Schweiz Alpineo – SA Vollzeit

3 juillet 2023:

E-commerce Program Manager:

Genève:

Secteur d'activité:

//

Descriptif du poste:

  • We are looking for a Ecommerce Project/Program Manager to consolidate our teams for a client in Geneva.
  • CONTEXT
  • Our client is looking for a talented Program Manager to help them during their digital transformation journey, with a specific focus on eCommerce and integration layers, especially focusing on the execution of Continuous Improvement & Enhancement processes.
  • The Program Manager will be part of the Group Technology within

Product Domain:
Client & Market,

Product Area:
Online Client Digital Sales & CRC.

He/she will lead a specific technology program called "quarterly releases" (from initial study to production delivery) with a strong focus on the continuous improvement on the digital stack (front-end, back-end and integration layers, middleware, digital infrastructure & security) in order to fulfil program requirements and therefore deliver critical product and service changes with the support of the Technology teams.

The program will cover key areas such as Digital & ERP systems integration, Omnichannel initiatives, Customer Relation Center tools, e-Commerce capabilities and Order Management System (OMS), digital Retail tools, Customer Relationship Management (CRM), Security & Infrastructure and Data.


  • He/she will work in a global environment with highly distributed teams in different countries and time zones and at different management levels. He/she will coordinate program stakeholders and especially work closely with the Technology teams to ensure a proper tracking of all dependencies, risks, constraints, using the methodology and processes in place.
  • As a Program Manager, he/she will also activate his/her understanding of functional requirements, as well as his/her technical skills during the initial technical assessment phase, in order to identify the required technical components to deliver
  • RESPONSABILITIES
  • Program Management:
Lead technology initiatives

  • Define release plans with the stakeholders within Quarterly Releases
  • Communicate program expectations to program team members and stakeholders in a timely and clear fashion
  • Manage scope, plan, risks and quality
  • Identify and manage program dependencies and critical path
  • Contribute to cost tracking
  • Define the resources capacity plan and source accordingly
  • Take care of program communication and report progress to Management
  • Coordinate all phases of the program from initiation to stabilization postdelivery in production
  • Contribute to the group program management methodology

Profil recherché:

  • B.Sc. or MSc in Computer Science, Software Engineering or related field
  • 5+ years' experience in Technology Project/Program Management
  • Proven technical project management with strong interpersonal, and communication skills and high attention to detail
  • Project Management certification is a plus
  • Experience in delivering integration projects/programs, preferably for omnichannel initiatives, from initial study to production stabilization
  • Experience in software architecture and development lifecycle
  • Experience in eCommerce related initiatives is a must
  • Hands on experience with technology concepts such as APIs, microservices, Cloud hosting, OMS, CRM (e.g. Salesforce platform), ERP (e.g. SAP)
  • Strong knowledge of agile and waterfall methodologies
  • Strong analytical, problemsolving, negotiation and organizational skills
  • Strong customer service focus
  • Ability to communicate with technical and business teams (all levels)
  • Good knowledge of service delivery management field
  • Management of stakeholders in a project or matrix organisation
  • Fluent English required, other languages are a plus (e.g. French, Italian, Chinese)
  • Willingness & ability to travel
  • Ability to work in a complex, fastpaced, distributed environment with high expectations
  • Experience with Confluence, Jira & Zephyr highly suitable
  • Good understanding of Release Management principles
  • 80% to 100% work on site in our offices in Geneva

Date de début:

Asap

Pour postuler, rien de plus simple Contactez-moi (et envoyez-moi votre CV):
**Alex Koos

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