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Program Manager, Gas

vor 3 Monaten

Genf, Genf, Schweiz Picarro Vollzeit

Program Manager, Gas

Location:
Geneva, Switzerland

Job Term:
Full-time

The Opportunity:


Based in the Picarro office in Geneva, the Program Manager for this specific role will support our growth on the Italian market.


Responsibilities:

Key responsibilities for Program Manager:

  • Support implementation of the customerspecific program workflows and develop training programs.
  • Evaluate customers processes, identify roadblocks, and simplify the workflows.
  • Have a handson approach, a strong technical acuity, and a willingness to drive customer satisfaction.
  • Play a vital role in supporting pre and post sales activity within major Gas Distribution companies.
  • Interface with new customers to organize and carry out field demonstrations and field trials using Picarro Energy product and services at customer sites.
  • Define and standardize usecases workflows.
  • Define regulatory and customerspecific deliverables.
  • Define and maintain technical support and troubleshooting procedures.

Key responsibilities for KAM:

  • Act as the main point of contact for the customer, collecting information/request, and distributing internally involving other members of the team as appropriate.
  • Understand customers' specific requirements and usecases adopting Picarro Energy systems.
  • Work with customers to understand their strategic objectives and translate them into new methodologies, product requirements or new usecases.
  • Measure customers' satisfaction, identify key areas of improvements, and manage customers' expectation.
  • Be proactive as a customer advocate, looking for and solving problems before they surface.
  • Perform data analysis, definition of KPI and reporting for each project.

Skills & Experience:

  • 5+ years of experience in customer facing roles.
  • 3+ years' of field experience/handson practice or knowledge of cuttingedge technologies (adopting electrical electronics, mechanical, optical engineering or a combination of these).
  • 3+ years' of experience handling multiple projects and meet deadlines.
  • Ability to be a good listener, understanding customer questions and assist them to find the right solutions.
  • Excellent mind mapping skills, laying down complex processes into simple procedures.
  • Clean, detailed and clear documentation practitioner.
  • Ability to effectively communicate technical information to nontechnical audiences.
  • Excellent oral and written communication skills.
  • Resultsoriented team player with a "make it happen" attitude.
  • Versatility, flexibility, and willingness to work with constantly changing priorities.
  • Ability to travel to customer sites, conferences, and other outreach activities.
  • Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy.

Qualifications:

  • Graduate/Post-Graduate in any engineering or science discipline (e.g. BE/BSc/MCA, etc.).
  • Additional technical and professional credentials relating to the aforementioned skills would be advantageous.

Language Skills:

  • English: Professional working proficiency
  • Required
  • Italian: Professional working proficiency
  • Required


 French/Greek: Proficiency
  • Asset

About Picarro:

  • Picarro is pioneering a unique confluence of hardware, software and cloudbased computing unlike anything being done today. By manufacturing the precision instruments at the core of this technology as well as developing the algorithms that enable cogent information to be derived from the data, we are transforming how worldclass scientific, industrial and regulatory compliance measurements are made, and more importantly, who makes them.
  • Infrared optical spectroscopy is a proven technology for delivering precise, realtime measurement of the constituents in a gas stream with high sensitivity and selectivity. Recent developments in laser technology allow for a very significant increase in the number of species that can be measured simultaneously, leading to an unprecedented increase in the amount of information that can be collected and to corresponding challenges in extracting information from these results.
  • All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability._
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**_Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals._