Intern, E-commerce Project

vor 2 Wochen

Genf, Genf, Schweiz International Air Transport Association (IATA) Vollzeit

Employment Type:
Internship

Contract Duration: 6 months extendable to 11 months


At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents.

We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive.

We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees.

We also care about our employees' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday.

We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about.

We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process.

IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining


You would be joining the Commercial Performance Team in Geneva as the e-commerce Project Intern; you will assist in coordinating and supporting various e-commerce projects within our organization.

The Commercial Excellence team is a dynamic team responsible for driving continuous improvement in supporting systems, processes, and tools utilized in the Commercial team.

The IATA Store is the next version of the IATA e-Commerce platform (currently ), which will be launched in 2024 and will then progressively onboard new categories of products.

We are an international team looking for someone who can demonstrate their ability to work effectively in a multicultural environment with excellent interpersonal skills, be persistent and have a positive can-do attitude.

What your day would be like

Your day-to-day responsibilities would include:

  • Collaborate with various departments such as marketing, IT, design, and customer service to facilitate communication and information sharing.
  • Assist in maintaining communication channels and ensuring alignment among team members throughout project execution.
  • Support project teams with administrative tasks and followups as needed.

E-commerce platform assistance

  • Gain exposure to ecommerce platforms and technologies by assisting in their setup, configuration, and maintenance.
  • Assist in developing project plans, roadmaps, and deliverables for onboarding new products on the IATA Store.
  • Understand indepth the setup on the Store to help Product Manager and Store Operations with the addition of new products.
  • Assist in implementing basic updates and optimizations to improve website usability and performance.
  • Provide support in testing website functionalities, identifying bugs, and reporting issues to the IT team for resolution.
  • Suggest improvement to the Store product pages.
  • Proactively monitor the ecommerce pages to find out issues on products available on the Store
  • Actively participate in training sessions, workshops, and team meetings to enhance knowledge of project management and ecommerce principles.

Data Analysis and Reporting

  • Assist in gathering and analyzing ecommerce performance data using tools such as Google Analytics.
  • Support the preparation of reports and presentations summarizing key findings, insights, and recommendations.
  • Learn to interpret data trends and metrics to identify opportunities for improvement.


You should be able to think openly, imaginatively, and creatively You must enjoy working in a fast-paced, high workload environment; have proven organizational skills; the ability to prioritize and work on multiple streams simultaneously.

You will also be required to maintain high attention to detail while meeting tight deadlines.

We would love to hear from you if

You have recently graduated (in the last year) with a degree in Engineering or Commerce? (*or equivalent). You have strong communication skills, experience in e-commerce CMS tool is a plus.

  • Hold a university degree in Commerce or Engineering.
  • Have excellent English skills (verbal and written), with knowledge of French an asset.
  • Eagerness to Learn: Willingness to absorb new information, ask questions, and seek opportunities for growth and development.
  • Be highly computerliterate with advanced knowledge of Microsoft Office suite.
  • Knowledge of one data visualization tool is a plus (PowerBI or other)
  • Knowledge of Salesforce and SAP is a plus

Travel Required:
N

Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/**. We are looking forward to hearing from you

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