Service Delivery Manager

vor 2 Monaten


Schweiz Oliver James Associates Vollzeit

Due to continued growth, we are now hiring for a Service Delivery ManagerThe Service Delivery Manager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management.What you will be doing:Understanding the KPIs and SLAs that are in place for each of our clients and contractsOverseeing all renewals and extensions for client contracts, including financial and performance-based KPIsPromoting the organisation's scope of offerings, identifying additional sales opportunities to support the wider company's growth targetsBuilding and nurturing the essential relationships we have built with our new and existing client base, and responding to any queries, concerns or issues as quickly, efficiently and effectively as possibleTaking ownership of specific projects when they ariseWorking with various departments across Technology, including Client Services, Product and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomesWhat we are looking for:Proven and demonstrable experience of working within a client-facing, fast-paced and led environment3 years minimum in a relevant role Proven and demonstrable experience of building strong client relationships and ensuring retention within a client portfolioExperience owning budgets, raising Pos, managing invoices and project managementGerman fluent Discipline(s): TechnologyJob type: Permanent



  • Schweiz Oliver James Associates Vollzeit

    Job Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to lead our client relationships and drive business growth. As a key member of our team, you will be responsible for managing client contracts, identifying new sales opportunities, and building strong relationships with our clients.Key Responsibilities:* Manage client...


  • Schweiz EFG International Vollzeit

    **Introduction of the team** Within our Digital Banking department, We are seeking an experienced and dynamic individual to join our Digital department as a Scrum Master and Agile Delivery Framework Expert. In this role, you will be responsible for facilitating and implementing agile methodologies, particularly Scrum, within our banking projects. As a part...


  • Schweiz Infosys Technologies Vollzeit

    Are you a skilled Senior Project Manager looking to take your career to the next level in the Telecom industry? We are seeking an experienced and talented professional to join our team at Infosys Technologies in Zurich, Switzerland.About the Role:This is an exciting opportunity to lead large-scale transformation, migration, and support programs for our...

  • Marketing Manager

    vor 6 Monaten


    Schweiz KPMG Vollzeit

    Marketing Manager - Financial Services - In this role you are responsible for setting the right go-to-market strategies with Financial Services Marketing. You are able to drive a process where the right topics are identified with relevant stakeholders and then translated into actions.**Zurich** **By agreement** **80 % - 100 %** Your contribution to...

  • (Assistant) Manager

    vor 6 Monaten


    Schweiz KPMG Vollzeit

    (Assistant) Manager - Forensic Technology / eDiscovery - Members of our Forensic Technology team have a trivial part in the delivery of large data-driven projects for our clients whom are facing a crisis situation either through external factors like a data breach/financial fraud or are being investigated by a regulatory body. You will drive our response by...


  • Schweiz WuXi AppTec Vollzeit

    In this position the Manager, Customer Service can lead or participate to all sorts of cross-functional or improvement projects as it relates to supply Chain activities. In particular, transferring NPI projects from their development phase into commercial phase will be very typical for this function. This includes negotiating and establishing ways of...

  • Operations Manager

    vor 6 Monaten


    Schweiz Atlantic Forwarding Group Vollzeit

    Are you a passionate freight forwarder looking to accelerate Sea Freight operations in a dynamic international freight forwarding company? We are searching for a proactive Operations Manager to join our team in Basel, Switzerland. In this role, you will manage our daily Sea Freight operational activities and work to elevate the overall operational...

  • Program Manager

    vor 7 Monaten


    Schweiz LHH Vollzeit

    For one of our clients a banking company, in Geneva, we are recruiting for a long-term mission a Program Manager who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you **Responsibilities**: As a Program manager...

  • Design Manager, Emea

    vor 7 Monaten


    Schweiz Vantage Data Centers Vollzeit

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...


  • Schweiz Tesla Switzerland GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Area Parts Supervisor to join our team at Tesla Switzerland GmbH. As a key member of our Parts team, you will play a critical role in ensuring the success of our customers and the growth of our business.ResponsibilitiesSupport Parts Advisors: Collaborate with Parts Advisors to achieve key...

  • Product Care Manager

    vor 5 Monaten


    Schweiz LHH Vollzeit

    For our client, we are looking for our next Product care Manager in watchmaking and jewelry industry. The manager will provide team management, product care activities, process and system improvement. - Your responsibilities: - Provide strong leadership to the team by setting clear expectations, providing guidance, and fostering a positive and productive...

  • Engagement Manager

    vor 6 Monaten


    Schweiz Capgemini Engineering Vollzeit

    **About Us**: **At Capgemini Engineering Switzerland we value excellence, diligence, responsibility, dynamism and innovation. We offer a diverse workplace and would like to invite you to be part of our success story where we provide training, tools and foundations for your professional and personal growth. We are looking for an experienced Engagement...


  • Schweiz dsm-firmenich Vollzeit

    Job Title: Application Laboratory ManagerWe are seeking an experienced Application Laboratory Manager to join our Perfumery and Beauty division. As a key member of our team, you will be responsible for managing the production of bases and application samples to meet our internal service level agreements.Key Responsibilities:Lead and manage a team of 10...


  • Schweiz Capco Vollzeit

    About UsCapco is a global technology and management consultancy dedicated to the financial services industry. We combine innovative thinking with unrivaled industry knowledge, offering clients consulting expertise, complex technology and package integration, transformation delivery, and managed services to propel their organizations forward.We specialize...


  • Schweiz S. Karger AG Vollzeit

    Karger Publishers is a worldwide publisher of scientific and medical content based in Basel, Switzerland. Connecting and advancing health sciences since 1890, Karger has been continuously evolving, keeping pace with the current developments and shifts in research and publishing. The publishing house is dedicated to serving the information needs of the...


  • Schweiz L'Occitane Vollzeit

    The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable. The Group has eight brands: L'OCCITANE en...


  • Schweiz Cardano Foundation Vollzeit

    **Who we are**: The Cardano Foundation is an independent, Swiss-based not-for-profit organization. The Foundation is tasked with advancing the public digital infrastructure of Cardano and works to anchor it as a utility for financial and social systems, thus empowering the digital architects of the future. Another significant part of the Cardano...


  • Schweiz LHH Vollzeit

    For one of our clients a banking company, in Geneva, we are recruiting for a long-term mission a Business Analyst Domain Manager Client Reporting who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for...

  • Junior Project Manager

    vor 6 Monaten


    Schweiz American Express Global Business Travel Vollzeit

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. American Express Global...


  • Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...