Reservations Manager

vor 4 Wochen

Gstaad, Schweiz Le Grand Bellevue Vollzeit

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

We are looking forward welcoming a new team member for the position :

RESERVATION MANAGER

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- Handle professional telephone and written reservations

- Process all reservation requests efficiently

- Actively sell rooms and vouchers

- Create tailored offers for guests

- Maintain and update the guest database

- Provide guest service in three languages (German, French, English) and manage related correspondence

- Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams

- Deliver professional customer service in compliance with LQA standards

- Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service

- Conduct monthly commission checks for all OTAs and travel agencies

- Set rate codes for voucher sales

- Control pricing for group reservations

- Ensure timely processing of reservations, cancellations, and payments

- Maintain and oversee data accuracy in reservation systems

Revenue Management

- Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy

- Develop and implement flexible, competitive pricing strategies based on market analysis

- Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions

- Collaborate with management to create the rooms revenue budget

- Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell

,
  • Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
  • Enjoy an inclusive hospitality culture where your dedication is recognized.
  • Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
  • Discover the world-famous mountain destination with a wide range of activities
  • Employment conditions in accordance with L-GAV
  • Get your accommodation in our staffhouses in the surroundings on the hotel
  • Select the half/full pension from our staff restaurant
  • Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
  • Enjoy the benefits and discounts of the YOURGSTAAD card over the station
  • Get access to Brands for Employees and their plateform of deals
,
  • At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
  • Good oral and written language skills (d/f/e)
  • Good computer and MS Office skills
  • Ideally Opera knowledge (Opera Cloud)
  • Guest-oriented, professional work and sales talent

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