Reservations Manager

vor 3 Wochen

Gstaad, Bern, Schweiz Le Grand Bellevue Vollzeit

At Le Grand Bellevue, we are seeking a highly skilled Reservations Manager to join our team. As a key member of our reservations team, you will be responsible for handling professional telephone and written reservations, processing all reservation requests efficiently, and actively selling rooms and vouchers.

Key responsibilities include:

  • Handling professional telephone and written reservations
  • Processing all reservation requests efficiently
  • Actively selling rooms and vouchers
  • Creating tailored offers for guests
  • Maintaining and updating the guest database
  • Providing guest service in three languages (German, French, English) and managing related correspondence
  • Managing all reservation requests and bookings for groups post-contract, collaborating with sales and events teams
  • Delivering professional customer service in compliance with LQA standards
  • Implementing strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service
  • Conducting monthly commission checks for all OTAs and travel agencies
  • Setting rate codes for voucher sales
  • Controlling pricing for group reservations
  • Ensuring timely processing of reservations, cancellations, and payments
  • Maintaining and overseeing data accuracy in reservation systems

As a Reservations Manager at Le Grand Bellevue, you will have the opportunity to work in a luxurious and sophisticated environment, surrounded by the stunning beauty of the Swiss Alps. Our team prides itself on delivering a genuine and authentic service, and we are committed to excellence in the luxury hospitality industry.

Key qualifications include:

  • At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
  • Good oral and written language skills (d/f/e)
  • Good computer and MS Office skills
  • Ideally Opera knowledge (Opera Cloud)
  • Guest-oriented, professional work and sales talent

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