Technical Support Specialist

vor 6 Monaten

Winterthur, Schweiz Wallee Vollzeit
Technical Support Specialist 60% - 100%

Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.

The Technical Support Specialist  plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.

Key Responsibility:

  • Advanced Issue Resolution:
    • Handle complex technical issues that require in-depth knowledge.
    • Collaborate with Expert support for problem resolution.
    • Mentor Junior support agents.
  • Customer Escalations:
    • Manage and resolve customer escalations effectively.
    • Provide in-depth explanations and solutions for complex problems.

Knowledge:

  • Advanced Technical Skills:
    • Proficiency in using advanced tools such as Jira, Zendesk, Confluence.
    • In-depth knowledge of hardware, software, and network configurations.
  • Product/Service Configuration:
    • Ability to guide customers through advanced product configurations.
    • Understanding of integration with other systems and applications.
  • Problem Analysis:
    • Analytical skills to diagnose and solve complex technical problems.
    • Root cause analysis to prevent recurring issues.

Requirements

  • Proven experience in technical support, with a strong technical background.
  • Excellent communication and interpersonal skills.
  • Analytical mindset and the ability to use data for decision-making.
  • Customer-centric focus and a commitment to delivering high-quality support.
  • Excellent communication skills, both written and verbal, in English and German.

Benefits

  • A modern and secure working environment in the heart of the city of Winterthur with opportunities for personal growth and development
  • Be part of an agile, young team and make a lasting impression on our products with your ideas
  • You will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.
  • As an innovative company, we offer flexible structures and flat hierarchies
  • 4 weeks Remote Working per Year
  • Free coffee, tea and soft drinks
  • Team events and regular social gatherings

  • We offer a modern and safe working environment.
  • You are part of an agile, young team and shape our products sustainably with your ideas.
  • As an innovative start-up, we offer flexible structures and flat hierarchies.
  • Cooperation with motivated colleagues and numerous personal development opportunities.

We are looking forward to hear from you.

  • Technical Support Specialist

    Vor 2 Tagen

    Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Job Description for Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at WinGD - Winterthur Gas & Diesel. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our licensees, ensuring their technical needs are met in a timely and professional...

  • Technical Support Specialist

    vor 3 Wochen

    Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Technical Support SpecialistResponsibilities: Process and manage technical support requests from licensees and manufacturers. Provide high-quality technical support to licensees in a timely manner. Collaborate with internal teams to resolve complex technical issues. Develop and maintain strong relationships with licensees and manufacturers. Stay up-to-date...

  • Technical Support Specialist

    vor 1 Monat

    Winterthur, Schweiz Wallee GmbH Vollzeit

    Technical Support Specialist 60% - 100%Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include...

  • Technical Support Specialist

    vor 1 Monat

    Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Technical Support SpecialistKey Responsibilities:Provide technical support to licensees and manufacturers, ensuring timely resolution of issues.Collaborate with internal teams to clarify technical matters and respond to queries.Establish and maintain relationships with licensees, fostering a positive and supportive environment.Coordinate with experts and...

  • Technical Support Specialist, Sustainability and Innovation

    Vor 3 Tagen

    Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at WinGD – Winterthur Gas & Diesel. As a key member of our technical support group, you will be responsible for providing expert technical assistance to our licensees and partners.

  • Technical Support Professional

    vor 4 Wochen

    Winterthur, Zürich, Schweiz Wallee Vollzeit

    Technical Support Specialist 60% - 100%At Wallee, a cutting-edge fintech in payment processing, we offer a dynamic environment for our Technical Support Specialist role.The Technical Support Specialist plays a vital part in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding specific products within the...

  • Technical Specialist

    vor 4 Wochen

    Winterthur, Zürich, Schweiz kollabo AG Vollzeit

    Job DescriptionWe are seeking a skilled and experienced Technical Specialist to join our team at {company}.The successful candidate will be responsible for providing technical support and guidance to our IT department, ensuring the smooth operation of our systems and infrastructure.Key responsibilities include:Providing technical expertise and support to...

  • Technical Support Expert

    vor 3 Wochen

    Winterthur, Zürich, Schweiz Wallee Vollzeit

    Technical Support SpecialistAt Wallee, we offer the opportunity to work in a dynamic and agile environment. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis, and Julius Meinl.As a Technical Support Specialist, you will play a crucial role in providing expert...

  • Technical Support Specialist

    vor 1 Monat

    Winterthur, Zürich, Schweiz Wallee Vollzeit

    At Wallee, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll play a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding our payment processing solutions.Key Responsibilities:Advanced Issue Resolution:Handle complex technical issues that...

  • Canon Technical Support Specialist

    vor 3 Wochen

    Winterthur, Zürich, Schweiz Teleperformance Vollzeit

    We are seeking a highly skilled and customer-focused individual to join our Canon technical support team as a German speaking customer support representative. As a key member of our team, you will provide top-notch support to German speaking customers in Greece, helping them with their technical inquiries and issues related to Canon imaging products.Your...

  • Manager Licensee Technical Support

    vor 6 Monaten

    Winterthur, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

    Manager Licensee Technical Support  Responsibilities: Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers. Supporting licensees in technical matters. Ensure that technical clarifications and responses are completed as per KPIs. Establish and maintain relations with licensees. ...

  • Digital Solution Technical Support Engineer

    Vor 2 Tagen

    Winterthur, Schweiz The WinGD group Vollzeit

    Powering transformation for a sustainable futureAt WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.As a leading developer of...

  • Digital Solution Technical Support Engineer

    vor 2 Wochen

    Winterthur, Schweiz Winterthur Gas & Diesel Switzerland Ltd Vollzeit

    Powering transformation for a sustainable future At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow. As a leading developer of...

  • {title} - Customer Support Specialist

    vor 4 Wochen

    Winterthur, Zürich, Schweiz Prisma Personalberatung AG Vollzeit

    About the RoleWe are seeking a {title} to join our team. As a {title}, you will be responsible for providing technical assistance to our customers.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatProvide technical support and troubleshootingResolve customer issues in a timely and efficient mannerRequirementsHigh school diploma or...

  • Technical Solution Specialist for Separation Columns in Europe

    Vor 2 Tagen

    Winterthur, Zürich, Schweiz Sulzer Vollzeit

    Sulzer: A Leading Engineering CompanyAt Sulzer, we are seeking a skilled Technical Solution Specialist to join our CT_MTCS team in Switzerland. As an expert in process engineering and sales, you will be responsible for designing technical solutions for separation columns.About the Role:You will collaborate with our process engineers to develop innovative...

  • Senior Crystallization Process Specialist

    Vor 6 Tagen

    Winterthur, Zürich, Schweiz Sulzer Vollzeit

    About SulzerSulzer is a leading engineering company with a rich history of innovation.We are committed to creating innovative solutions that drive progress and sustainability.Job SummaryWe seek a Senior Crystallization Process Specialist to join our team. In this role, you will be responsible for designing and optimizing complex crystallization processes.You...

  • Technical Application Specialist

    Vor 2 Tagen

    Winterthur, Zürich, Schweiz Sulzer Vollzeit

    Role OverviewSulzer is a leading engineering company, and we are looking for a skilled Application Manager Europe to join our CT_MTCS team in Switzerland.Main ResponsibilitiesDevelop technical solutions for separation column design in cooperation with process engineers.Prepare commercial proposals that incorporate technical solutions and are discussed with...

  • T&I Polymer Specialist

    vor 1 Monat

    Winterthur, Schweiz Sulzer GmbH Vollzeit

    CT_Technology & Innovation-E122T&I Polymer Specialist - Full Time - Winterthur, SwitzerlandSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Polymer Specialist to join our...

  • T&I Polymer Specialist

    vor 2 Monaten

    Winterthur, Schweiz Sulzer Vollzeit

    CT_Technology & Innovation-E122 T&I Polymer Specialist - Full Time - Winterthur, Switzerland Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.  We are looking for a Polymer Specialist to...

  • Crystallization Process Optimization Specialist

    Vor 2 Tagen

    Winterthur, Zürich, Schweiz Sulzer Vollzeit

    About SulzerSulzer is a leading engineering company with a proud heritage of innovation, driving growth and development in the field of crystallization technology. Our mission is to provide cutting-edge solutions that enable a prosperous and more sustainable society.We are seeking a highly skilled and experienced Crystallization Process Optimization...