Technical Support Specialist

Vor 3 Tagen


Winterthur, Zürich, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit
Job Description for Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at WinGD - Winterthur Gas & Diesel. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our licensees, ensuring their technical needs are met in a timely and professional manner.

  • Register and process all incoming error reports and non-standard requests from licensees and manufacturers.
  • Support licensees in technical matters and provide guidance on the use of our products.
  • Ensure that technical clarifications and responses are completed as per our Key Performance Indicators (KPIs).
  • Establish and maintain strong relationships with licensees, providing them with excellent customer service.
  • Coordinate clarifications with experts and other internal bodies to ensure timely resolution of technical issues.
  • Register all incoming and outgoing correspondence to maintain accurate records.
  • Translate technical answers into English, considering cultural and political aspects.
  • Distribute Technical Clarifications and Ship License to licensees and ship owners.
  • Manage the WinDB database in collaboration with other stakeholders.
  • Support and maintain the customer portal with colleagues in the TLS group.
  • Host licensees for training and other purposes, ensuring a positive experience for all visitors.
  • Report all activities related to technical support requests from licensees.
Requirements for the Position

To be successful in this role, you will require:

  • Strong intercultural understanding and ability to work with diverse stakeholders.
  • Independent, structured, and careful work approach.
  • Positive attitude when faced with new work processes or additional tasks.
  • Excellent communication and interpersonal skills to interact with colleagues and licensees.
  • Ability to act with respect and professionalism, even in challenging situations.
  • Good technical understanding of 2-stroke engines.
  • Proficiency in MS Office, especially Excel and PPT.
  • Business-level written English skills.
  • Mature mindset, focusing on the best possible outcome/solution for WinGD and partners.
Our Offer

As a Technical Support Specialist at WinGD, you will have the opportunity to:

  • Shape the sustainability and environmental impact of the shipping industry.
  • Work in a dynamic environment, blending technology expertise with innovation across a global network.
  • Be part of a multi-cultural and interdisciplinary team, offering diverse perspectives and collaborative thinking.
  • Enjoy dynamic and interactive working conditions, with a non-hierarchical and agile structure.
  • Participate in in-house technology training and professional development opportunities.


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