Technical Support Specialist
Vor 3 Tagen
We are seeking a skilled Technical Support Specialist to join our team at WinGD - Winterthur Gas & Diesel. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our licensees, ensuring their technical needs are met in a timely and professional manner.
- Register and process all incoming error reports and non-standard requests from licensees and manufacturers.
- Support licensees in technical matters and provide guidance on the use of our products.
- Ensure that technical clarifications and responses are completed as per our Key Performance Indicators (KPIs).
- Establish and maintain strong relationships with licensees, providing them with excellent customer service.
- Coordinate clarifications with experts and other internal bodies to ensure timely resolution of technical issues.
- Register all incoming and outgoing correspondence to maintain accurate records.
- Translate technical answers into English, considering cultural and political aspects.
- Distribute Technical Clarifications and Ship License to licensees and ship owners.
- Manage the WinDB database in collaboration with other stakeholders.
- Support and maintain the customer portal with colleagues in the TLS group.
- Host licensees for training and other purposes, ensuring a positive experience for all visitors.
- Report all activities related to technical support requests from licensees.
To be successful in this role, you will require:
- Strong intercultural understanding and ability to work with diverse stakeholders.
- Independent, structured, and careful work approach.
- Positive attitude when faced with new work processes or additional tasks.
- Excellent communication and interpersonal skills to interact with colleagues and licensees.
- Ability to act with respect and professionalism, even in challenging situations.
- Good technical understanding of 2-stroke engines.
- Proficiency in MS Office, especially Excel and PPT.
- Business-level written English skills.
- Mature mindset, focusing on the best possible outcome/solution for WinGD and partners.
As a Technical Support Specialist at WinGD, you will have the opportunity to:
- Shape the sustainability and environmental impact of the shipping industry.
- Work in a dynamic environment, blending technology expertise with innovation across a global network.
- Be part of a multi-cultural and interdisciplinary team, offering diverse perspectives and collaborative thinking.
- Enjoy dynamic and interactive working conditions, with a non-hierarchical and agile structure.
- Participate in in-house technology training and professional development opportunities.
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