Technical Support Specialist
vor 4 Wochen
Technical Support Specialist
Key Responsibilities:
- Provide technical support to licensees and manufacturers, ensuring timely resolution of issues.
- Collaborate with internal teams to clarify technical matters and respond to queries.
- Establish and maintain relationships with licensees, fostering a positive and supportive environment.
- Coordinate with experts and other internal bodies to ensure effective technical support.
- Register and process incoming and outgoing correspondence, ensuring accurate documentation.
- Translate technical answers into English, considering cultural and political aspects.
- Distribute technical documentation and software to licensees and ship owners.
- Manage the WinDB database in collaboration with other stakeholders.
- Support and maintain the customer portal with colleagues in the TLS group.
- Host licensees during their visits to Winterthur, providing a warm welcome and ensuring a productive experience.
- Report all technical support activities to stakeholders.
Requirements:
- Strong intercultural understanding and communication skills.
- Independent, structured, and careful work approach.
- Positive attitude towards new work processes and additional tasks.
- Ability to interact with colleagues and stakeholders across the organization.
- Respectful and professional demeanor when dealing with licensees.
- Good technical understanding of 2-stroke engines.
- Proficiency in MS Office, especially Excel and PPT.
- Business-level written English skills.
- Mature mindset, focusing on the best possible outcome for WinGD and partners.
Our Offer:
- Opportunity to shape the sustainability and environmental impact of the shipping industry.
- Dynamic working environment, blending technology expertise with innovation.
- Award-winning products and a collaborative team culture.
- Professional development opportunities and in-house technology training.
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