Technical Support Specialist
vor 4 Wochen
ID: DCD42F89B8
Department: Operations
Job DescriptionAs a Technical Support Specialist at Wallee, you will play a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding our payment processing solutions.
Key Responsibilities:- Advanced Issue Resolution: Handle complex technical issues that require in-depth knowledge and collaborate with expert support for problem resolution.
- Customer Escalations: Manage and resolve customer escalations effectively, providing in-depth explanations and solutions for complex problems.
- Knowledge: Advanced Technical Skills: Proficiency in using advanced tools such as Jira, Zendesk, Confluence, and in-depth knowledge of hardware, software, and network configurations.
- Proven experience in technical support, with a strong technical background.
- Excellent communication and interpersonal skills.
- Analytical mindset and the ability to use data for decision-making.
- Customer-centric focus and a commitment to delivering high-quality support.
- Excellent communication skills, both written and verbal, in English and German.
- A modern and secure working environment in the heart of the city of Winterthur with opportunities for personal growth and development.
- Be part of an agile, young team and make a lasting impression on our products with your ideas.
- You will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.
- As an innovative company, we offer flexible structures and flat hierarchies.
- 4 weeks Remote Working per Year.
- Free coffee, tea and soft drinks.
- Team events and regular social gatherings.
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