Manager Licensee Technical Support

vor 3 Wochen

Winterthur, Schweiz WinGD – Winterthur Gas & Diesel Vollzeit

Manager Licensee Technical Support 

Responsibilities:

Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers. Supporting licensees in technical matters. Ensure that technical clarifications and responses are completed as per KPIs. Establish and maintain relations with licensees. Coordinate clarifications with experts and other internal bodies. Registering incoming and outgoing correspondence. Translate technical answers into English, considering cultural and political aspects. Distribute TCL and SL to licensees and ship owners. Manage in collaboration with other stakeholders WinDB (data base). Support and Maintain customer portal with colleagues in TLS group. Together with colleagues in TLS group hosting licensees when they visit Winterthur. This can be for high level visitors to trainees. Report all activities with regards to technical support requests from licensees.

Requirements: 

Intercultural understanding Independent, structured and careful work Positive when being presented with new work processes or additional tasks. Interact with group and colleagues in the entire organization with a positive mind for developing department KPIs and other objectives regardless of department location. Act with respect to WinGD licensees even when they tend to communicate in what can be perceived as aggressive. Build relations internally and externally. Good technical understanding of 2-stroke engines. MS Office, especially Excel and PPT. Business level in written English. Approaching with a mature mindset, focusing on the best possible outcome/solution for WinGD and partners.

Our offer :

An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network Award winning and extraordinary products Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome In-house technology training and professional development opportunities

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