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Technical Support Specialist 60%
vor 2 Monaten
Technical Support Specialist 60% - 100%
Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.
The Technical Support Specialist plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.
TasksKey Responsibility:
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Advanced Issue Resolution:
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Handle complex technical issues that require in-depth knowledge.
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Collaborate with Expert support for problem resolution.
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Mentor Junior support agents.
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Customer Escalations:
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Manage and resolve customer escalations effectively.
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Provide in-depth explanations and solutions for complex problems.
Knowledge:
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Advanced Technical Skills:
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Proficiency in using advanced troubleshooting tools.
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In-depth knowledge of hardware, software, and network configurations.
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Product/Service Configuration:
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Ability to guide customers through advanced product configurations.
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Understanding of integration with other systems and applications.
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Problem Analysis:
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Analytical skills to diagnose and solve complex technical problems.
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Root cause analysis to prevent recurring issues.
- Proven experience in technical support, with a strong technical background.
- Excellent communication and interpersonal skills.
- Analytical mindset and the ability to use data for decision-making.
- Customer-centric focus and a commitment to delivering high-quality support.
- Excellent communication skills, both written and verbal, in English and German.
- We offer a modern and safe working environment in the heart of the city of Winterthur.
- You are part of an agile, young team and shape our products sustainably with your ideas.
- We foster a healthy organizational culture which focuses on people and high-performance.
- We are working with the most recent technology collaborating with colleagues from different locations.
- You will play a decisive role in designing products in an omni channel payment start-up and work with leading companies in the financial industry on international projects.
- As an innovative start-up, we offer flexible structures and flat hierarchies.
- Cooperation with motivated colleagues and numerous personal development opportunities.
We are looking forward to hear from you.
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