Project Management Officer

Gefunden in: Talent CH C2 - vor 1 Woche

Geneva, Schweiz WHO Vollzeit

DESCRIPTION OF DUTIES

Under the overall responsibility of the Unit Head, Process Efficiency (PEF):

Provide Responsible Technical Officers and Teams with project management and relevant, tailored, end-to-end support to ensure that all WHO products meet defined quality standards and are compliant with requirements for product development and publication. Develop technical and information resources, including training resources, and respond swiftly to ad hoc requests for information or support. Contribute to the assessment, prioritization, and management of the overall caseload.  Manage and provide project management support for a defined portfolio of WHO products / publications under development by Responsible Technical Staff across all three levels of WHO (Headquarters, Regional Offices, and Country Offices) ensuring that the Responsible Technical Officer / Team receives relevant, fit for purpose, end-to-end support at each step of the development of their products. Collaborate with other experts within the department and division for continuous improvement in the service model and to manage access by Responsible Technical Officers and Teams to available technical resources. Contribute to connecting to other critical workflows in WHO, such as prequalification, R&D, and communication to accelerate product planning and development. Contribute to the maintenance of the unit and department Standard Operating Procedures and Service Level Agreements to ensure currency and efficient operations while minimizing response time, risks, and delays.  Contribute to the monitoring of efficiency KPIs. Analyze existing processes, workflows, and SOPs to identify common inefficiencies or sources of delay in the product development process and lead or participate in the design, development, and implementation of solutions to address them, including systems / platform solutions, when necessary. Collaborate with other PEF colleagues to contribute to the overall work of the unit. Other relevant duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential :

A first level university degree in project management, public health, health science, management, project evaluation and design, IT platform development, or another field relevant to the position. Project management course or training.

Desirable :

Advanced university degree (Masters level or above) in project management, public health (MPH, DrPH), health science, management, or business administration (MBA). Project Management Certification (Project Management Professional (PMP), Certified Project Manager (CPM), Certified ScrumMaster(CSM), PRINCE2, Professional in Project Management (PPM), or similar)

Experience

Essential :

At least 5 years of recent professional experience in programme/project planning, management, and successful delivery of complex or interdependent projects. Proven experience in writing business plans, investment cases, work plans, project plans, or business requirements documents. Client-facing, service-oriented experience. Experience at the international level.

Desirable :

Experience in business process management and managing IT / Platform development projects. Familiarity with principles of change management. Experience at WHO or another UN Organization.

Skills

Proven skills in the areas of business process and project management, planning, and risk management with careful attention to detail to continuously monitor progress, actions, and initiatives. Strong problem-solving ability including conceptualization of creative solutions. Service-focused mind-set with the ability to manage client expectations and respond rapidly to support requests. Strong communication (written and oral), management, and customer service/support skills. Expertise in the use of collaborative software including Microsoft Teams and SharePoint. Familiarity with the use of PowerAutomate to develop flows is an advantage. Knowledge of WHO's policies and programmes is an advantage. Knowledge of project management software is an advantage.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Knowing and managing yourself

Use of Language Skills

Essential : Expert knowledge of English.
Desirable : Intermediate knowledge of French. Beginners knowledge of Another UN Language.

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