Desktop Support Engineer

Vor 6 Tagen

Basel, Basel-Stadt, Schweiz Pierre Strand Vollzeit CHF 60'000 - CHF 90'000 pro Jahr


Necessary: Must know how to speak German (C2) and English (C2)

Job Description

  • Provide onsite and desk-side support services to end users.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure, and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • End-user data back-up and restoration when required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by Customer Tech support will assist in troubleshooting the data center devices
  • Replace defective component cards in data center equipment as advised by Customer Tech Support e.g., Removing a module and replacing it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by Customer tech support.
  • Individuals must have good customer-facing skills and be well-presented.
  • Demonstrates independent and proactive thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
  • Must be able to work alone and unsupervised, taking the initiative when necessary.
  • Must be organized and prioritize work appropriately.
  • Ability to resolve or assist in the resolution of complex customer problems and maximize systems availability in standardized customer environments.
  • Basic management skills in planning, problem-solving, solution innovation, and analysis.
  • Good oral, written, and telephone communication skills.
  • Ability to build and maintain relationships with customers, peers, and support partners.
  • Good teamwork with peers in a local, global, virtual, or multifunctional
  • Must have experience in using a Call Logging system.
  • Must have a good working knowledge of Windows 7/10 and related Office applications.
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices, Androids, and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building,
  • configuring, replacing, and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by Customer.
  • Excellent hands-on experience in installation and troubleshooting DC equipment, Rack and Stack of the DC equipment/cable
  • Excellent communication is mandatory in English and Local language
  • Completion of CompTIA certifications e.g. A+, Network+, etc.
  • Completion (or near completion) of Microsoft certifications e.g., MCP, MCITP, MCSE

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