Technical Support Engineer
vor 1 Woche
As a Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking Technology team, you will help resolve issues end-to-end.
T
asks & Responsibilities:
- Resolve incidents reported by business users on Banking applications
- Coordinate between various teams to fix major incidents
- Communicate updates to business users
- Document issues and resolutions using internal systems
- Ensure operational readiness of supported applications by participating in application software testing
- Contribute to long-term system enhancements either as a developer or a business analyst
Must haves:
- At least 3 years' experience working at a financial institution as system engineer / technical support in a banking environment.
- Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) OR trade management systems (esp. OpenLink Findur/Endur)
- Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge
- Ability to report, monitor, and analyse performance according to agreed service levels
- Experience in managing internal stakeholders within a banking or financial services environment
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