Information Technology Support Technician
Vor 7 Tagen
Job Title: EUC IT Desktop Support Technician
Job Type & Location:
- Type:
Onsite (5 days a week, 40 hours/week) - Location:
Hegenheimermattweg 127, 4123 Allschwil, Switzerland
Job Requirements:
Technical Requirements:
- Minimum
2–3 years
of strong experience providing IT Infrastructure field support, including: - Troubleshooting hardware, software, and operating system issues
- Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
- Experience in:
- Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
- Resolving desktop application issues
- Basic knowledge of enterprise
LAN/WAN
setups and concepts - Ability to perform
smart hands
activities under guided instructions - Ability to lift/move computer equipment up to
50 lbs - Expertise in desk-side support and PC break/fix
- Basic administration of
Windows OS
, with
MAC/Linux OS
preferred - Working knowledge of:
- TCP/IP networking
- DNS, DHCP, VPN, RDP
- Smart hands support for peripheral and networking hardware, including but not limited to:
- Monitors, keyboards, mice, printers, fax machines, scanners
- Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
- Ability to troubleshoot systems and networks using sound deductive reasoning
- Including end-user network cabling issues
- Experience with:
- Repeat call analysis
and developing preventive actions - Problem management
- Proficiency with
ticketing tools
such as
ServiceNow, Remedy
, etc. - Excellent written and oral communication skills with clients, management, and peers
- Ability to work with deadlines and deliver tasks on time
- Proactive ownership with a sense of urgency
- Preferred Qualifications:
- Associate Degree in Electronics
- CompTIA A+ Certification
- Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)
Non-Technical Requirements:
- Strong
customer management skills - Excellent oral and written communication abilities
- Ability to interact with customers at various organizational levels
- Driven, results-oriented, and
passionate about the work - Ability to work independently or collaboratively as part of a team
- Capacity to complete tasks effectively with minimal supervision
- Flexibility to work varied schedules as needed
-
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