Information Technology Support Technician

Vor 7 Tagen

Basel, Basel-Stadt, Schweiz Sky Systems, Inc. (SkySys) Vollzeit CHF 40'000 - CHF 80'000 pro Jahr

Job Title: EUC IT Desktop Support Technician

Job Type & Location:

  • Type:
    Onsite (5 days a week, 40 hours/week)
  • Location:
    Hegenheimermattweg 127, 4123 Allschwil, Switzerland

Job Requirements:

Technical Requirements:

  • Minimum
    2–3 years
    of strong experience providing IT Infrastructure field support, including:
  • Troubleshooting hardware, software, and operating system issues
  • Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
  • Experience in:
  • Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
  • Resolving desktop application issues
  • Basic knowledge of enterprise
    LAN/WAN
    setups and concepts
  • Ability to perform
    smart hands
    activities under guided instructions
  • Ability to lift/move computer equipment up to
    50 lbs
  • Expertise in desk-side support and PC break/fix
  • Basic administration of
    Windows OS
    , with
    MAC/Linux OS
    preferred
  • Working knowledge of:
  • TCP/IP networking
  • DNS, DHCP, VPN, RDP
  • Smart hands support for peripheral and networking hardware, including but not limited to:
  • Monitors, keyboards, mice, printers, fax machines, scanners
  • Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
  • Ability to troubleshoot systems and networks using sound deductive reasoning
  • Including end-user network cabling issues
  • Experience with:
  • Repeat call analysis
    and developing preventive actions
  • Problem management
  • Proficiency with
    ticketing tools
    such as
    ServiceNow, Remedy
    , etc.
  • Excellent written and oral communication skills with clients, management, and peers
  • Ability to work with deadlines and deliver tasks on time
  • Proactive ownership with a sense of urgency
  • Preferred Qualifications:
  • Associate Degree in Electronics
  • CompTIA A+ Certification
  • Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)

Non-Technical Requirements:

  • Strong
    customer management skills
  • Excellent oral and written communication abilities
  • Ability to interact with customers at various organizational levels
  • Driven, results-oriented, and
    passionate about the work
  • Ability to work independently or collaboratively as part of a team
  • Capacity to complete tasks effectively with minimal supervision
  • Flexibility to work varied schedules as needed

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