Information Technology Desktop Support

vor 2 Wochen

Zürich, Zürich, Schweiz Avance Consulting Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

Job Description:

Role definition
processes worldwide. The ideal candidate will translate strategic plans into impactful results, leveraging structured thinking, problem-solving skills, and outstanding communication. This role focuses on engineering, support, and continuous improvement, including the streamlining of tools and systems and enhancing global support models and solutions.

Key Responsibilities

  • Collaborate with management and key stakeholders to develop, implement, and manage support, operational, and project objectives.
  • Identify and develop future processes across customer environment, remove friction in day-to-day operations, and lead continuous improvement initiatives.
  • Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.
  • Work with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.
  • Partner with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times, and maintain/improve existing tools and solutions.
  • Collaborate with Tier 1 support and engineering teams for effective communication, provide mentorship, and maintain accurate documentation of systems and processes.
  • Contribute to knowledge base articles and incident response documentation.
  • Stay up to date with the latest technology developments and introduce them where possible.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.
  • Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles, and familiarity with incident management systems (e.g., Jira, ServiceNow).
  • Strong analytical and problem-solving skills, excellent communication and collaboration abilities.
  • Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.
  • Ability to independently deliver innovative solutions with minimal direction.
  • Excellent attention to detail, organization, and high-quality outputs.
  • Strong presentation and training skills for non-technical audiences.
  • Demonstrated capability to assess business needs and creatively influence solutions.
  • Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows).
  • Experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

Preferred Skills

  • Ability to build rapport and credibility with collaborators across the organization.
  • Track record of delivering high availability in complex, global environments.
  • Creativity and adaptability to rapidly changing plans and circumstances.
  • Experience working in hybrid on-prem and public cloud environments.
  • Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.

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