Costumer Solutions Regional Director, Europe

**Location**:Zug, Switzerland

**Reporting to**:Head of Portfolio Strategy & Customer solutions

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.

**Job Overview**

As Regional Director in Customer Solutions, you will act at the interface of technical and commercial topics, thereby driving innovation and growth. You will be a key driver in successful intake and execution of complex, customized, or bespoke opportunities. By generating deep learnings through customer-facing activities, you are responsible for ensuring long-term competitiveness of SHL’s products and services.

**Main Respo**nsibilities**
- **Offering development**: Identify emerging user, customer, manufacturing, and other stakeholder needs to support the development and optimization of our portfolio strategy. Take the responsibility for co-initiating new products and services and supporting the development and execution of product strategies along a cross-functional process. Provide customer insights and technical expertise on strategic topics (e.g., sustainability) relevant to develop and deliver the right products and services.
- **Project and customer management**: Take the responsibility for complex, customized, and bespoke device projects, driving project initiation and advancement. Guide the customer and ensure that all factors are considered by deeply understanding the local market and proactively managing customer expectations. Secure the correct prioritization of leads based on fit with SHL’s current product offering and bespoke device development capabilities.
- **Functional integration**: Collaborate closely with commercial teams (e.g., Portfolio Strategy, Intelligence & Insights, Business Development, Account Management) as well as technical teams (e.g., Product Development, Product Management). By integrating insights and requirements of different functions, ensure client satisfaction and project success.

**Skills and Qualification**
- **Education**: Bachelor’s degree in a technical discipline, preferably engineering or a similar field.
- **Work and industry experience**: 10+ years of experience in technically driven roles in the medical device or pharmaceutical industry. Experience in vendor-interfacing roles in a pharmaceutical company is considered an advantage.
- **Technical knowledge**: Deep understanding of the technical aspects involved in the design, development, and manufacturing of medical devices. Ability to integrate this technical knowledge in a cross-functional development process.
- **Commercial mindset**: Experience in customer-facing roles and demonstrated business acumen. Ability to take a commercial perspective and thinking in terms of generating customer value, business profitability, and growth.
- **Project management**: Proven ability to initiate and drive highly complex, global, strategic, and cross-functional projects in international matrix organizations. Ability to deal with and manage uncertainty.
- **Stakeholder management**: Strong interpersonal skills and able to work across multiple functions and levels in the organization to ensure success in a large and international team environment.
- **Communication and presentation**: Emphasis on clear and concise communication, as well as easy-to-understand and persuasive presentation to internal as well as external stakeholders. Active listener, building trusted relationships with customers and colleagues alike.
- **Driven mindset**: Motivated to drive this newly established role and flexible to work with an evolving scope of responsibility.
- **Language**: Fluent in written and spoken English. German and Chinese are considered an advantage.

**We Offer**
- A company culture with Focus on Customer, Operate with Ethics and Integrity, Drive Simplicity, Learn and Improve, & Deliver Together.
- Modern working environment with state-of-the-art facilities and technologies
- Challenging assignments in a fast-growing and innovative industry
- Position in a dynamic, international team of highly skilled professionals
- Various opportunities for personal and professional development within a global organization
- Flexible hours and hybrid working policy