Post-sale Manager

**ABOUT SOTHEBY'S** Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others. **THE ROLE** Being the main point of contact for internal and external clients for a portfolio of sales in respect of Post-Sale Client Management and owning all escalated issues. This is a 6-month contract with the possibility of becoming permanent. **RESPONSIBILITIES** - Providing exceptional client service in respect of all post-sale activities - Issuing post-sale output to clients - including invoices for purchases, invoices for unsold property and invoices for shipping costs & interest - Overseeing the issuing of all post-sale related client output, e.g. invoices, shipping quotes, statements, terms letters etc. - Issuing of "batch" output of invoices (purchase, unsold, shipping and sundry) - Proactively "closing" a sale financially and logístically: collecting and managing all outstanding client debt - auction purchases, unsold lot charges, interest, shipping, storage, and resolving all inventory issues (including BI's and sale inventory) - Reviewing bids pre-sale (room, absentee, telephone, Bidnow) to ensure that appropriate financial references are obtained, plus managing any 'No Bid' clients - Skillful dispute resolution, collaborating with technical experts, e.g. Credit, Shipping, Legal, Compliance etc. and taking ownership of all escalated issues in respect of post-sale service - Liaising with clients in respect of any internal/external queries and referring to the Post-Sale Manager where required - Use discretion within Corporate Governance in respect of credit, payment terms and the waiving of charges, e.g. interest, storage - Managing the 3rd party payment and the suspense/unidentified account - escalating payments to Post Sale Manager's and assisting with resolution - Authorising property release to buyers and consignors where payment has been made in full, in line with any Cheque Acceptance facility or where credit terms have been agreed, liaising with the Post Sale Manager where necessary. - Processing and allocating client payments taken at the office in accordance with AML policy (cash, cheques and credit cards) and performing regular reconciliations to ensure completeness - Managing transactions within AML and other company policies/procedures - Run/attend pre and post-sale meetings with expert departments, providing direction on post-sale activity for buyers and sellers - Work with expert departments and KCM's in respect of extended payment terms, property release, AML regulations and debt collection - Processing VAT refunds to clients upon receipt of the correct proof of export whilst requesting payment instructions in order to refund accordingly - Systematic billing of the auction, managing the generation of sale output and performing hammer reconciliations to ensure an auction's completeness for every participating client - Handling post auction, private and cancelled sales, and house property - Contribute to Management Reporting in respect of debtors and provisions - Processing Sundry invoices - US sale tax reconciliation - Collating documentation requests for internal and external audits - Producing monthly bank reconciliation reports for submission to the Finance manager by the third working day of the month - investigating any reconciling items in a timely manner (all items to be reconciled within one month). - Responsible for the deposit account and maintaining records **IDEAL EXPERIENCE & COMPETENCIES** - Must be well presented and possess excellent communication skills and be able to demonstrate the provision of high levels of client service at all times, in a demanding environment. - Must be able to handle and prioritise multiple tasks simultaneously while maintaining a professional manner. - Strong organisational skills, with the ability work both independently as well as with colleagues - Logical and practical thinking, with good problem solving skills - Attention to detail and rigor - Exceptional oral and written communication skills - Excellent language skills in French and English. German a plus - Good numeracy skills. Experience with basic bookkeeping is an advantage. - Must be computer literate, good Excel and Word skills - Prior experience with SAP is an advantage, alternatively able to learn and understand new systems quickly. **_ The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, s