Global Business Office Director

Req ID: 117448
Remote Position: Yes
Region: Europe
Country: Switzerland
State/Province: Zurich
City: Zurich

**Summary**:
The Global Business Office Director is responsible to manage a team of one or more global program managers on a particular customer or customer group or division. The Director has the responsibility to ensure that all operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, the global program manager is to provide collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services and to take the lead on business as usual follow on business which is not being competitively quoted.

**General Overview**:
**Functional Area**: OPS - Operations
**Career Stream**: CPM - Customer Program Management
**Role**: Director 1
**Job Title**: Global Business Office Director 1
**Job Code**: DR1-OPS-GBO
**Band**: Level 12
**Direct/Indirect Indicator**: Indirect

**Detailed Description**:

- Acts as a primary interface between the customer and internal teams to manage specific deliverables to achieve planned objectives.
- Receives and addresses customer requests and, with the support of internal teams, escalations.
- Acts as a customer advocate to drive prioritization of projects and responses to customer issues.
- Analyzes financial and operational performance relative to targets, developing and implementing plans to address problem areas.
- Leads commercial negotiations required to maximize account financial performance.
- Typical projects include: pricing, contract negotiation, new product introduction support, and program transfer oversight.
- Manages current and planned projects to achieve desired outcomes. Drives and monitors plans to meet commitments and schedules.
- Analyzes customer metrics and works with internal teams to insure corrective action plans are in place and on-target to address shortfalls.
- Coordinates regular project tracking meetings with the customer and internal team members to ensure ongoing communication and accurate progress/status reporting occurs.
- Participates in development and execution of account plans and strategies.
- Participates in the pricing/bid preparation process.
- Works with sales, finance and customer to understand the customer’s needs and develop proposals to meet those needs while achieving account objectives.
- Develops market sub-segment strategy, including synthesizing market trends and needs to develop go-to-market strategies, target accounts, and value propositions
- Develop and execute global account product life-cycle strategy for profitable growth
- Participates in the development and presentation of insight-led customer proposals
- Develop and negotiate customer contracts
- Ownership of the global financial P&L and balance sheet performance
- Ownership for Customer relationship directly at a senior level; and monitoring of Customer satisfaction across all business elements
- Leads the MER and represent the business at senior executive reviews including C-Level
- Participates in performing market analysis and the development of customer value propositions

**Knowledge/Skills/Competencies**:

- Broad knowledge of electro/mechanical medical device manufacturing environment, materials and processes
- Knowledge of ISO 13485 Medical Device Quality Management Systems and other medical device industry standards, regulations, and directives
- Excellent customer contact, negotiation and problem resolution skills.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- In-depth knowledge of the business issues associated with electronics manufacturing.
- In-depth knowledge of manufacturing processes and supply chain management.
- Good presentation, data management and computer skills (Excel & PPT).
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Must be fluent in the German language.

**Typical Experience**:

- 10 years or more relevant experience in development of medical devices
- Demonstrated experience leading multi-site/multi-country projects to a successful conclusion
- Minimum of 5 years of experience building & leading diverse teams from various internal and external organizations

**Typical Education**:

- Bachelor’s degree in related field.
- Advanced studies in Program Management (such as PMI / PgMP certification) or equivalence through experience.

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**