Customer Experience Design Hero

Vor 7 Tagen

Zurich, Schweiz Migros Online Vollzeit

Let's build a neat groceries app, analyse our user groups, their needs, create and evaluate complex interaction concepts You will work in an interdisciplinary Customer Experience team (design, research & writing), product owners, data analysts and front-end developers.Location is Ecublens or Zurich

**Migros Online**:
Migros Online AG - Zurich
Limmatstrasse 152
8005 Zurich

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**Important notes**

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**What impact do you have?**:
Solve real user problems. Focus on customer experience, scalability and insight-driven decisions.

Identify user problems and bring them back to your journey team (developers, data analysts and POs) to be discussed and prioritized.

Discuss & propose solutions based on customers needs and take decisions based on research and insights, not on opinions. To do so, you collaborate closely with our developers, data analysts and POs

Focus on the problem and the big picture while creating low-fi concepts.

You are assertive, know how to communicate for your cause, are not afraid of being challenged or challenge others.

Be an integral part of Customer Research, conduct your own usability tests to optimise the customer experience.

You enjoy working collaboratively and want to make an impact at Switzerland’s leading online supermarket.

**What do you offer?**:
**Bachelor's degree (university / university of applied science)**:HCI / Computer Science, Psychology or work experience in a smiliar field with a strong focus on UCD, UX and digital products

**At least 5 years of experience

**German (business fluent)**:**English (business fluent)**:**French (beneficial)**:Understanding Swiss German is a must in order to understand our biggest group of customers.

Confident in using human-centered design methodologies to elevate the customer focus of your journey team.

Typography, color, form and motion, the use of design patterns, best practices and guidelines for Web, Android & iOS are second nature to you.

A positive mindset and excellent communication skills.

The ability to handle ambiguity and complexity.

The fundamental belief that we are better together.

You are experienced in building and utilizing flexible, component/token based design systems.

**What do we offer you?**:
**Central working location**:
Offices close to the train station, in the center of Zurich.

**Mobile flexible working model**:
**Maternity/paternity leave**:
16-week maternity leave paid at 100% and 3-week paternity leave paid at 100%

**Public transport / mobility**:
Participation in the costs of purchasing a public transport pass

**Mobile phone subscription**:
Cell phone subscription at attractive rates

**Show more**:
**Find out more about the company**
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**Meet your team**:

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