Customer Experience Coordinator

vor 2 Wochen

Zurich, Schweiz Bruker Vollzeit

Présentation:
The Customer Experience Coordinator is the face to our internal as well as external customers, they are responsible

for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash

communication.
- You will be responsible for receiving and answering customer enquiries by telephone, following up, and pre-qualifying all incoming enquiries
- You will support the quotation and order teams to ensure smooth and transparent communication
- You will support the sales and service team
- You will ensure the pre-qualification and sorting of customer complaints

Responsabilités:
The main duties of the Customer Experience Coordinator include:

- Monitor and pre-qualify all incoming inquiries
- Open Salesforce cases and set to appropriate person/department
- Monitor tender websites and portals
- Create letters of credit and bank guarantees
- Support Sales teams with tender submissions including collation of commercial documents
- Support the team with end-to-end communication
- Work closely with master data teams to ensure accurate data
- Work closely with Quoting Team and Order Entry Specialist Team
- Every other task to improve effectiveness apply
- Back up support for same functions for other countries
- Maintain a good working knowledge of Bruker products

Other duties may be defined which are broadly in line with the duties and objectives above.

Qualifications:

- You have an interest in science and innovation
- You have a very command of oral and written communication in German and English
- You know how to adapt your communication to all types of interfaces
- You are familiar with the office package (Word, Excel, Outlook)
- You are self-disciplined and able to prioritise in a fast-paced business environment
- You enjoy working independently as well as in a team and you are well organised
- You are flexible, customer oriented and open-minded
- You are a problem solver

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