Customer Experience Coordinator

Vor 2 Tagen

Zurich, Schweiz Bruker Vollzeit

Présentation:
The Customer Experience Coordinator is the face to our internal as well as external customers, they are responsible

for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash

communication.
- You will be responsible for receiving and answering customer enquiries by telephone, following up, and pre-qualifying all incoming enquiries
- You will support the quotation and order teams to ensure smooth and transparent communication
- You will support the sales and service team
- You will ensure the pre-qualification and sorting of customer complaints

Responsabilités:
The main duties of the Customer Experience Coordinator include:

- Monitor and pre-qualify all incoming inquiries
- Open Salesforce cases and set to appropriate person/department
- Monitor tender websites and portals
- Create letters of credit and bank guarantees
- Support Sales teams with tender submissions including collation of commercial documents
- Support the team with end-to-end communication
- Work closely with master data teams to ensure accurate data
- Work closely with Quoting Team and Order Entry Specialist Team
- Every other task to improve effectiveness apply
- Back up support for same functions for other countries
- Maintain a good working knowledge of Bruker products

Other duties may be defined which are broadly in line with the duties and objectives above.

Qualifications:

- You have an interest in science and innovation
- You have a very command of oral and written communication in German and English
- You know how to adapt your communication to all types of interfaces
- You are familiar with the office package (Word, Excel, Outlook)
- You are self-disciplined and able to prioritise in a fast-paced business environment
- You enjoy working independently as well as in a team and you are well organised
- You are flexible, customer oriented and open-minded
- You are a problem solver

  • Digital Commerce Customer Experience Lead

    vor 1 Woche

    Zurich, Schweiz ABB Vollzeit

    **Digital Commerce Customer Experience Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Service Coordinator 60%

    Vor 6 Tagen

    Zurich, Schweiz Siemens Healthineers Vollzeit

    Willst du die Zukunft des Gesundheitswesens mitgestalten? Wir bei Siemens Healthineers setzen auf Menschen, die ihre Energie und Leidenschaft diesem Ziel widmen - das sagt schon unser Unternehmensname. Er steht für den Pioniergeist unserer Mitarbeitenden, gepaart mit unserer langen Tradition als Technologieanbieter in der stets dynamischen...

  • Customer Experience Manager

    vor 1 Woche

    Zurich, Schweiz Novo Nordisk Vollzeit

    Customer Experience Manager **Category**:Project Management & Agile**Location**:Zurich, Switzerland Zurich, CH- Join Novo Nordisk and Shape the Future!- Are you passionate about customer experience? Do you thrive on designing, orchestrating, and executing impactful customer engagement strategies? Novo Nordisk, a global leader in healthcare, invites you to...

  • Care Coordinator

    Vor 6 Tagen

    Zurich, Schweiz Hands Up Foundation Vollzeit

    We are looking for a dedicated Care Coordinator to assist us with patients at our facility. **Responsibilities** - Develop and coordinate healthcare programs - Communicate between staff, patients and family - Handle patient case management and education - Recruit and train staff and create schedules - Develop patient goals and monitor...

  • Dispatcher/ Flight Coordinator

    Vor 4 Tagen

    Zurich, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Customer Service Coordinator 40%-60%

    Vor 2 Tagen

    Zurich, Schweiz Siemens Healthineers Vollzeit

    Willst du die Zukunft des Gesundheitswesens mitgestalten? Wir bei Siemens Healthineers setzen auf Menschen, die ihre Energie und Leidenschaft diesem Ziel widmen - das sagt schon unser Unternehmensname. Er steht für den Pioniergeist unserer Mitarbeitenden, gepaart mit unserer langen Tradition als Technologieanbieter in der stets dynamischen...

  • Dispatcher/ Flight Coordinator

    vor 1 Woche

    Zurich, Schweiz Jet Aviation AG Vollzeit

    The Flight Coordinator/Dispatcher at Jet Aviation is responsible for all activities around the coordination and organization of flights for our VVIP customers around the world. - Description/Tasks: - Organization and coordination of flights for our V.V.I P. customers - Advising customers in aeronautical matters - Worldwide communication with aviation...

  • Customer Experience Strategist

    Vor 6 Tagen

    Zurich, Schweiz Eraneos Switzerland AG Vollzeit

    Als Teil eines dynamischen und innovativen Teams treibst du die digitale Transformation unserer Kunden voran und gestaltest mit uns einzigartige Kundenerlebnisse von Morgen! Das ist der Job - Deine Hauptaufgaben bei Eraneos- Entwicklung und Implementierung von Customer Experience Strategien für unsere Kunden.- Durchführung von Markt - und Kundenanalysen...

  • Werkstudent - PMO Customer Experience

    vor 1 Woche

    Zurich, Schweiz Zurich Gruppe Deutschland Vollzeit

    Sind Sie intressiert neben Ihrem Studium Arbeitserfahrung in der Versicherungsbranche zu sammeln und ein strategisches Programm zu unterstützen? Mit der** Customer Experience Transformation **stellen wir die Umsetzung der CX Standards sicher und** gestalten ein einzigartiges Kundenerlebnis** entlang der gesamten Customer Journey. In dieser Rolle...

  • Customer Experience and Service Contracts Manager

    vor 2 Wochen

    Zurich, Schweiz LHH Vollzeit

    A key player in the international automotive industry, is currently seeking a dedicated professional to join their team as Customer Experience and Service Contracts Manager. In this role, you will be responsible for fostering customer loyalty within the aftersales division and developing effective communication strategies for Customer Relationship...