Digital Customer Experience Manager

vor 1 Woche

Zurich, Schweiz ZS Vollzeit

:
**ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

:
**Key Reponsibilities include**:

- Support with shaping and building the market presence of ZS in Digital in Europe
- Lead and support large scale client business development and delivery engagements in the Life Sciences Industry
- Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, Marketing Technology and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics
- Play a lead role in shaping our client’s future state Digital Customer Engagement Solutions, Business Architecture and Program Design
- Partner with Client’s Business Analytics and IT organizations and delivering large scale, high impact Digital solutions delivery
- Drive innovations, support new offering development and commercialization of capabilities tailored for Region Europe / Global in the areas of Digital/AI/Marketing Technology
- Partner with Global ZS Digital/CCM Practice and ZS Europe Leadership to develop and cultivate a focused Europe Digital & Tech Team focused on Commercial topics
- Play an active role in counseling and mentoring Consultants within the organization - Raise awareness and excitement about our Digital offerings in ZS Europe
- Play a key role in Internal and External Marketing events

**Required Skills**:

- Bachelor's degree required in Computer Science or related field from a top university
- MBA or Advanced Degree is highly desirable and preferred
- Minimum 7 years’ experience in selling and delivering Digital Transformation programs in Management Consulting/ Professional services firm;
- Minimum 2 years’ experience in life science industry is preferred;
- Demonstrated experience with driving revenue within existing clients and in developing new prospects
- Strong ability to assess a company’s Digital maturity through senior stakeholder interviews, organizational discovery and benchmarks; Strong ability to formulate our client’s Digital strategy, technology blueprint, implementation roadmap and operating models
- Strong ability to design and manage transformation programs that spans business strategy, advanced analytics & AI, and Digital Technologies
- Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars:

- Cloud & Digital Platforms - e.g. Salesforce Marketing Cloud, Adobe
- Digital Asset Management Platforms: e.g. Adobe, Aprimo, Veeva Vault etc
- Customer Data Platforms - e.g. Evergage, Tealium
- AdTech Platforms - e.g. Google Additional Skills:

- Ability to lead a global virtual team of consulting professionals across multiple projects;
- High motivation, outstanding work ethic, maturity and personal initiative
- Strong oral and written communication skills that enable personal impact with senior-level decision makers
- Strong attention to detail, with a quality-focused mindset
- Analytic problem-solving skills, with a creative and innovative outlook
:
ZS is a global consulting firm. Fluency in English is required, additional fluency in European or Asian languages is desirable.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. We are an Equality Directives employer and an Equality Act employer.

NO AGENCY CALLS, PLEASE.

LI-JD2

  • Digital Customer Experience Manager

    vor 4 Wochen

    Zurich, Schweiz Habasit AG Vollzeit

    **Job ID**:N/A - ** Position title**:Digital Customer Experience Manager - ** Location**:Switzerland - **Site**:Zürich - ** Legal entity**:Habasut AG - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent - ** Shift work**:N/A **Role description** The owner of the role is accountable for everything related to the...

  • Engagement & Customer Experience Manager Digital

    vor 3 Wochen

    Zurich, Schweiz CH Media Holding AG Vollzeit

    **Deine Aufgaben**: - Du bist verantwortlich für die Entwicklung und Umsetzung der Strategie des neu geschaffenen Bereichs “Customer” der digitalen regionalen TV-, Radio - und Today-Portale - Dein neuer Bereich “Customer” verantwortet die Themen Registration und Retention des Customer Lifecycles mit Fokus auf Login und Gamification als Engagement -...

  • Digital Product Manager

    vor 4 Wochen

    Zurich, Schweiz Newcruitment Vollzeit

    **OPPORTUNITY WITH HIGHER PURPOSE** You can become part of the team building from scratch the next-generation digital universal bank for the Swiss Market. The company will be data and tech-driven with core competence and a focus on sustainability. We envision establishing the leading sustainable finance platform in Switzerland - which will be highly data...

  • Digital Platforms

    Vor 6 Tagen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich- Marketing and Communications, Process, project and program management- Personal & Corporate Banking**Job Reference #** - 254117BR**City** - Zürich**Job Type** - Full Time**Your role** - Are you interested in customer experience management and working in a client-centric environment; using agile ways of working to develop the banking...

  • Customer Experience and Service Contracts Manager

    vor 3 Wochen

    Zurich, Schweiz LHH Vollzeit

    A key player in the international automotive industry, is currently seeking a dedicated professional to join their team as Customer Experience and Service Contracts Manager. In this role, you will be responsible for fostering customer loyalty within the aftersales division and developing effective communication strategies for Customer Relationship...

  • Customer Experience

    Vor 5 Tagen

    Zurich, Schweiz yamo Vollzeit

    About us We are yamo. A trailblazing food startup with an ambitious mission to revolutionize the dusty kids food market. yamostars work hard to create the healthiest and most delicious food for kids of all ages! Are you passionate about E-Commerce businesses and subscription models? Do you want to be responsible for our customers' journey, ensuring their...

  • Customer Success

    vor 1 Woche

    Zurich, Schweiz Taskbase Vollzeit

    Do you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...

  • Digital Experience Manager

    Vor 4 Tagen

    Zurich, Schweiz LGT Vollzeit

    LGT ist eine führende internationale Private Banking und Asset Management Gruppe, die sich seit über 100 Jahren im Besitz der Fürstenfamilie von Liechtenstein befindet. Mit rund 600 Mitarbeitenden hat sich die LGT Bank Schweiz als namhafte Schweizer Privatbank etabliert und ist sowohl für vermögende Privatkunden wie auch für Mitarbeitende eine...

  • Customer Success

    Vor 6 Tagen

    Zurich, Schweiz Taskbase Vollzeit

    Do you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...

  • Manager Digital Strategy

    vor 3 Wochen

    Zurich, Schweiz Capgemini Vollzeit

    Be part of our journey As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in nearly 40 studios and more than 60 offices around the world, it comprisesa 10,000+ strong team of strategists, data scientists, product and experience...

  • Head of Intelligent Enterprise Customer Experience

    Vor 3 Tagen

    Zurich, Schweiz SAP Vollzeit

    **What we offer** **ABOUT THE ROLE** We drive IT modernization and enable rock-solid system operations of CX web channels while managing our available resources. Ensure high availability of SAP Customer Experience Applications Manage within given resources and automate key Customer Experience operational processes (e.g. Deployments, Test Automation)...

  • Program Manager

    vor 4 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Program Manager - Digital**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Program Manager, Customer Experience, Google Cloud

    vor 1 Woche

    Zurich, Schweiz Google Vollzeit

    Minimum qualifications: - Bachelor's degree in a technical or quantitative/business-oriented field or equivalent practical experience. - Experience in compliance, policy, SLA management, managed services, and security operations. - Experience in helping integrate processes between Public Cloud Providers and external parties and designing systems, tools, and...

  • Customer Success

    vor 4 Wochen

    Zurich, Schweiz Taskbase Vollzeit

    Do you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...

  • Customer Experience Program Manager Lead

    vor 1 Woche

    Zurich, Schweiz Microsoft Vollzeit

    We are the CXP - FastTrack for Azure team, an Azure engineering organization, passionate about exceeding customer expectations by de-risking and accelerating Azure deployments, and at the same time improving the Azure platform. FastTrack takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices...

  • Customer Technical Architect Digital

    vor 1 Woche

    Zurich, Schweiz Mastercard Vollzeit

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Digital Experience Manager 80-100%

    vor 4 Wochen

    Zurich, Schweiz LGT Vollzeit

    LGT ist eine führende internationale Private Banking und Asset Management Gruppe, die sich seit über 100 Jahren im Besitz der Fürstenfamilie von Liechtenstein befindet. Mit rund 600 Mitarbeitenden hat sich die LGT Bank Schweiz als namhafte Schweizer Privatbank etabliert und ist sowohl für vermögende Privatkunden wie auch für Mitarbeitende eine...

  • Digital Experience Manager 80-100%

    vor 18 Stunden

    Zurich, Schweiz LGT Vollzeit

    LGT ist eine führende internationale Private Banking und Asset Management Gruppe, die sich seit über 100 Jahren im Besitz der Fürstenfamilie von Liechtenstein befindet. Mit rund 600 Mitarbeitenden hat sich die LGT Bank Schweiz als namhafte Schweizer Privatbank etabliert und ist sowohl für vermögende Privatkunden wie auch für Mitarbeitende eine...

  • Business Consultant

    vor 3 Wochen

    Zurich, Schweiz Orange Business Services Vollzeit

    **About the role**: **Responsibilities** The primary focus of the Customer engagement consultant is to provide customers, including executive level, with in-depth knowledge and execution of customer engagement strategy. The consultant will be working to deliver value for the customer strategy, utilizing tools such as gap assessments, turning data into...

  • Head Marketing, Brand Und Digital Experience Smile

    vor 1 Woche

    Zurich, Schweiz Helvetia Versicherungen AG Schweiz Vollzeit

    Head Marketing, Brand und Digital Experience Smile (w/m/d) Teilzeit/Vollzeit Dübendorf Führungskraft **Deine Verantwortung** Als Head Marketing, Brand und Digital Experience leitest du ein Team von 8 Mitarbeiter und Mitarbeiterinnen, bestehend aus Marketing und Branding Spezialisten, App - und Web-Product Ownern, sowie einem UX-Designer. Gemeinsam...