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Delivery Operations Coordinator, Zurich

vor 3 Wochen

Zurich, Schweiz Lucid Motors Vollzeit

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Positioned within the local service organization, the role of the Field Delivery Operations Coordinator, is to ensure that customer vehicles are in immaculate condition, at the right place and time for a customer to take delivery. Work in lockstep with the local Delivery advisors and your regional delivery operations coordinator to ensure an excellent customer experience by focusing on the vehicle journey for your region.

Core activities include planning and admin of pre-delivery inspection, final mile transport, detailing, and actively steering on local KPIs together with the service team. We prioritize a world-class customer service experience, and our Field Delivery Operations Coordinator, plays a key role in continuing to build upon the Lucid Motors brand through their organization and support of the service team throughout the delivery day.

The Field Delivery Operations Coordinator role combines operations, planning, and business development, requiring a divers skillset.

**The Role**:

- Physical operations related to deliveries in your service center’s area
- Coordinate scheduled deliveries with delivery advisors and service teams.
- Maintain relationships with local partners to create new and update existing processes, improving efficiency and experience
- Track performance against the service center KPIs and actively steer to deliver the optimal customer experience
- Coordinate day-to-day delivery operations within your service area.
- Maintain up-to-date product knowledge and their value to our customers.
- Collaborate with a wide range of internal and external teams, including Delivery advisors, Service, and Logistics teams amongst others
- Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues.

**Qualifications**:

- 2+ years of professional experience in operations or support roles.
- Passion for a fast-paced, high-growth environment.
- Detail-oriented and focused on providing great customer service by improving efficiencies.
- Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
- Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
- Effective communication skills in both German and English
- Willingness to be hands-on with all delivery operations.
- Driver license and a clean driving record
- Flexible to travel on a short notice to support deliveries in the market

Advantageous
- Proficiency with Salesforce or other CRM.
- Native German & English speaker, based close to Zurich
- Prior experience in the automotive sector or working in a global company
- A bachelors degree is welcomed, but experience delivering customer vehicles at scale is more important

At Lucid, we don’t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**Notice regarding COVID-19 protocols**

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

**To all recruitment agencies**: