Customer Experience

vor 1 Woche

Zurich, Schweiz Swarovski Vollzeit

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Customer Experience (CX) Design Lead, where you will get a chance to work in a rewarding role within a global Customer Experience team. The objective of the CX team is to transform the current customer experience into an elevated omnichannel attainable luxury experience across all customer touchpoints and markets.To achieve this, the CX team develops new strategic concepts and build new capabilities and tools to bring our elevated customer experience to life. This is a unique opportunity to make your mark on Swarovski transformational journey

**About the job**:

- Defining the global Customer experience strategy across selected key topics, including mid
- and long-term targets
- Ensuring translation of the CX strategy into tangible, clear and actionable initiatives
- Defining and assuming accountability for cross-functional CX initiatives by setting up a project team and working jointly on project definition, concept development, management board sign-off and implementation across HQ and markets including adequate communication and support of divisional leaders in deployment
- Presenting and discussing results with the Management Board (MB) and facilitating informed decision making
- Overseeing the implementation of cross functional and cross channels CX initiatives and act as a sparring partner to the markets and functions to guide them in delivering their specific CX initiatives and ensure successful results

**About you**:
We are looking for a unique and amazing talent, who brings along the following:

- 3+ years in a leading management consulting firm or in-house strategy
- Expertise in customer experience transformation
- Strong communicator with great presentation/concept building skills as well as distinct moderator
- Ability to build clear, well-structured storylines to convey clear messages to senior executives
- Experience in managing senior stakeholders across different business departmentsindependently
- Team player, driven, proactive, positive and customer focused mindset
- Fluent in English, additional languages are an advantage
- Strong analytics skillsand problem solving mindset

**About Swarovski**
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

  • Digital Customer Experience Manager

    vor 4 Wochen

    Zurich, Schweiz Habasit AG Vollzeit

    **Job ID**:N/A - ** Position title**:Digital Customer Experience Manager - ** Location**:Switzerland - **Site**:Zürich - ** Legal entity**:Habasut AG - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent - ** Shift work**:N/A **Role description** The owner of the role is accountable for everything related to the...

  • Digital Customer Experience Manager

    vor 16 Stunden

    Zurich, Schweiz Habasit AG Vollzeit

    **Job ID**:N/A - ** Position title**:Digital Customer Experience Manager - ** Location**:Switzerland - **Site**:Zürich - ** Legal entity**:Habasut AG - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent - ** Shift work**:N/A **Role description** The owner of the role is accountable for everything related to the...

  • Customer Experience Coordinator

    vor 2 Wochen

    Zurich, Schweiz Bruker Vollzeit

    Présentation: The Customer Experience Coordinator is the face to our internal as well as external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash communication. - You will be responsible for receiving and answering customer enquiries by telephone, following...

  • Customer Experience Spezialist

    vor 2 Wochen

    Zurich, Schweiz smiti AG Vollzeit

    Die smiti AG in Horgen ist spezialisiert auf Verleih und Vermittlung von Spezialisten in den Bereichen IT, HR, Sales, Finance, Marketing und Merchandise. Für unseren Kunden im Raum Zürich suchen wir einen/e** Customer Experience Spezialist - (a) - Festanstellung** **Ihre Aufgaben** - Du entwickelst USP’s & einzigartige Momente mit der Marke Migros Bank...

  • Customer Experience

    vor 1 Woche

    Zurich, Schweiz yamo Vollzeit

    About us We are yamo. A trailblazing food startup with an ambitious mission to revolutionize the dusty kids food market. yamostars work hard to create the healthiest and most delicious food for kids of all ages! Are you passionate about E-Commerce businesses and subscription models? Do you want to be responsible for our customers' journey, ensuring their...

  • Customer Experience Advisor

    vor 2 Wochen

    Zurich, Schweiz Quadient Vollzeit

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...

  • Business Consultant

    vor 4 Wochen

    Zurich, Schweiz Orange Business Services Vollzeit

    **About the role**: **Responsibilities** The primary focus of the Customer engagement consultant is to provide customers, including executive level, with in-depth knowledge and execution of customer engagement strategy. The consultant will be working to deliver value for the customer strategy, utilizing tools such as gap assessments, turning data into...

  • Head of Intelligent Enterprise Customer Experience

    Vor 6 Tagen

    Zurich, Schweiz SAP Vollzeit

    **What we offer** **ABOUT THE ROLE** We drive IT modernization and enable rock-solid system operations of CX web channels while managing our available resources. Ensure high availability of SAP Customer Experience Applications Manage within given resources and automate key Customer Experience operational processes (e.g. Deployments, Test Automation)...

  • Engagement & Customer Experience Manager Digital

    vor 3 Wochen

    Zurich, Schweiz CH Media Holding AG Vollzeit

    **Deine Aufgaben**: - Du bist verantwortlich für die Entwicklung und Umsetzung der Strategie des neu geschaffenen Bereichs “Customer” der digitalen regionalen TV-, Radio - und Today-Portale - Dein neuer Bereich “Customer” verantwortet die Themen Registration und Retention des Customer Lifecycles mit Fokus auf Login und Gamification als Engagement -...

  • Customer Experience Coordinator

    vor 4 Wochen

    Zurich, Schweiz Bruker Vollzeit

    Überblick: **Customer Service Coordinator located in Switzerland (all*)** Pensum: 80-100% Arbeitsort: Fällanden Abteilung: Commercial Excellence Operations Vertragsbeginn: asap The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the...

  • Customer Experience and Service Contracts Manager

    vor 3 Wochen

    Zurich, Schweiz LHH Vollzeit

    A key player in the international automotive industry, is currently seeking a dedicated professional to join their team as Customer Experience and Service Contracts Manager. In this role, you will be responsible for fostering customer loyalty within the aftersales division and developing effective communication strategies for Customer Relationship...

  • Digital Product Manager

    Vor 3 Tagen

    Zurich, Schweiz Newcruitment Vollzeit

    **OPPORTUNITY WITH HIGHER PURPOSE** You can become part of the team building from scratch the next-generation digital universal bank for the Swiss Market. The company will be data and tech-driven with core competence and a focus on sustainability. We envision establishing the leading sustainable finance platform in Switzerland - which will be highly data...

  • Customer Experience Coordinator

    vor 4 Wochen

    Zurich, Schweiz Bruker Vollzeit

    Überblick: **Customer Service Coordinator located in Switzerland (all*)** Pensum: 80-100% Arbeitsort: Fällanden Abteilung: Commercial Excellence Operations Vertragsbeginn: asap The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the...

  • Customer Experience Coordinator

    Vor 2 Tagen

    Zurich, Schweiz Bruker Vollzeit

    Überblick: **Customer Service Coordinator located in Switzerland (all*)** Pensum: 80-100% Arbeitsort: Fällanden Abteilung: Commercial Excellence Operations Vertragsbeginn: asap The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the...

  • Digital Customer Experience Manager

    vor 2 Wochen

    Zurich, Schweiz ZS Vollzeit

    : **ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions...

  • Customer Experience Program Manager Lead

    vor 2 Wochen

    Zurich, Schweiz Microsoft Vollzeit

    We are the CXP - FastTrack for Azure team, an Azure engineering organization, passionate about exceeding customer expectations by de-risking and accelerating Azure deployments, and at the same time improving the Azure platform. FastTrack takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices...

  • Customer Experience

    vor 2 Wochen

    Zurich, Schweiz Globalance Bank Vollzeit

    GLOBALANCE SUCHT EINE/N: **Customer Experience & Sales Manager:in (60-80%)**: JETZT ONLINE BEWERBEN Globalance Bank ist eine eigentümergeführte Schweizer Privatbank, die in Zukunftsthemen mit positivem Footprint investiert. Mit dem Globalance Footprint®-Methodik veranschaulicht die Globalance als erste Bank weltweit, welche Wirkung das Vermögen auf...

  • Customer Experience Manager

    vor 4 Wochen

    Zurich, Schweiz Air Canada Vollzeit

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Zurich Airport to ensure safe and secure and...

  • Customer Experience Manager

    vor 16 Stunden

    Zurich, Schweiz Air Canada Vollzeit

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Zurich Airport to ensure safe and secure and...

  • Presales Solution Expert

    vor 3 Wochen

    Zurich, Schweiz SAP Vollzeit

    **What we offer** **PreSales Solution (Senior/Expert) Specialist (f/m/d) Customer Experience** **PURPOSE AND OBJECTIVES** The Customer Experience Solution Portfolio is designed to offer businesses an integrated approach to deliver real-time experiences to customers across all digital channels. Customers will be able to exchange information, such as...