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Service Delivery Manager
vor 2 Wochen
Tasks
- Manage and improve the delivery of services to clients, ensuring that SLAs are met
- Build strong relationships with clients, understand their needs and provide effective solutions
- Work closely with the sales team to identify opportunities for upselling and cross-selling
- Collaborate with the technical team to ensure that services are delivered efficiently and effectively
- Continuously monitor and report on service delivery performance, identifying areas for improvement
- Develop and implement service improvement plans
- Manage service delivery escalations and ensure that issues are resolved in a timely manner
- Develop and maintain service delivery policies and procedures
- Stay up-to-date with industry trends and best practices in service delivery management
**Requirements**:
- Bachelor's degree in business administration, information technology, or a related field
- Minimum of 5 years of experience in service delivery management or a related field
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work independently and manage multiple tasks simultaneously
- Analytical and problem-solving skills
- Strong understanding of IT service management frameworks such as ITIL
- Fluent in English and German, both spoken and written
**Benefits**:
- Flexible home office
- Work for one of the best Swiss employers
Our client offer a competitive salary package, flexible working hours, and a dynamic and challenging work environment. If you are a service-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you.
