1st Level Customer Care Agent

Vor 7 Tagen

Home Office, Schweiz Parkdepot Vollzeit

THE ROLE

YOUR MISSION
- Customer Care: You have close contact with our customers and are their first point of contact
- Optimization: You actively work on the optimization of our customer service and forward feedback to the respective department
- Service Excellence: You handle customer inquiries and solve problems on the phone and by mail to keep our service on the highest level
- Team: You report to the Customer Care Team Lead and work closely with colleagues from Customer Success, Project Management, Business Development, Engineering and Product

WHAT YOU NEED TO SUCCEED
- Language skills: You speak Swiss German and French at a native level, every other language is of advantage - especially English and Italian
- Background: You have already gained some experience in customer support, call center, customer service or a similar environment
- Personality: You don't let yourself get rattled and remain confident and friendly even in stressful situations
- Work Style: You are highly motivated to learn new skills, like to work analytically and look for creative solutions to the problems of your existing customers
- Work Ethic: You want to work in a fast-paced environment and show initiative

WHY PARKDEPOT

Apart from the people, the role, our culture and mission, there are countless arguments that make Parkdepot a great place to work.\*
- Growth: Parkdepot has become one of the biggest parking managers in Europe in under three years and that's just the beginning
- Spirit: Legendary team events and the creation of ambitious ideas. We are convinced that anything is possible with the right team
- Development: We invest in your personal growth, because every employee counts
- Equipment: Your hardware (Apple or Windows) is also available for private use
- Discounts: With the subsidized EGYM Wellpass membership, you can train at reduced rates in sports studios and many other sports facilities. We also subsidize your lunch and you receive lucrative employee discounts
- YES to diversity : Agile and international teams of all genders and from over 16 nations come together at our company
- Values: Clear corporate values that guide our collective actions: OWN IT, BE BOLD, BE EXCELLENT & GROW TOGETHER

\*Our benefits vary by location

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