Technical Account Manager

Founded in Australia in 2012, our team of over 300 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 30-50% every year for the past 8 years, and we’ve been profitable for 10 out of the past 11 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale.

We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our public handbook to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company.

Octopus Deploy is seeking a Technical Account Manager to join our expanding team and support our most strategic customers in achieving deployment excellence.

In this role, you’ll serve as a trusted advisor to enterprise clients, merging deep technical knowledge of modern deployment methods (such as GitOps and Kubernetes) with strong relationship-building abilities. You’ll help customers navigate complex challenges, ensuring they maximize value from Octopus while fostering long-term partnerships. One day, you might conduct a GitOps workshop; another, assist with a Helm chart or provide guidance on scaling Argo across regions. If you enjoy tackling difficult technical problems and impacting how organizations deliver software, this position is ideal for you.

To help our teams work together effectively, this remote position requires you to be located in Europe. We are currently able to hire within the Netherlands, Poland, Germany, France, Denmark, Switzerland, and Greece.

**A typical day might look like**:

- Serving as the primary technical point of contact for our most strategic enterprise accounts.
- Developing deep relationships with customer technical teams, from DevOps engineers to CTOs.
- Proactively identifying opportunities to expand and deepen customer engagement with Octopus.
- Advocating internally for customer needs and feedback to shape our product roadmap.
- Guiding customers through complex Kubernetes deployment scenarios and architectural decisions.
- Helping customers implement and optimize GitOps workflows using Octopus Deploy and Codefresh.
- Conducting technical health checks and provide strategic recommendations for deployment pipeline improvements.
- Liaising with our OSS team on Argo best practices and improvements.
- Leading technical workshops, training sessions, and best practice consultations.
- Troubleshooting complex deployment issues and coordinate with our engineering teams when needed.
- Understanding customer business objectives and align technical solutions to drive measurable outcomes.
- Collaborating with sales teams to identify expansion opportunities and support renewal processes.
- Developing customer case studies and success stories to share with the broader community.
- Being the customer’s voice in internal product planning and feature prioritization discussions.

**You'll be a great fit for this role if you**:

- Have 5+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
- Are proficient in German and English (writing, speaking, and reading) with the ability to create technical documentation, runbooks, and customer-facing materials.
- Demonstrate experience with Octopus Deploy or similar deployment automation tools.
- Hold certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
- Have a background in software development or system administration is a bonus.
- Can show hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices.
- Can prove experience with GitOps implementation experience using tools like Codefresh, ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully.
- Demonstrate problem-solving skills where you've diagnosed complex technical issues and guided customers to resolution.
- Prefer a self-directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards.
- Exhibit a continuous learning mindset with examples of how you stay current with rapidly evolving DevOps tooling and practices.

Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same.

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