Junior Account Manager

We are looking for an Account Manager to join our digital growth agency with headquarters in Zurich. As part of a team you will be focused on driving online sales for our customers, mostly innovative companies & startups. Your task will not only be to implement, but also to think creatively to identify new opportunities to acquire, retain or activate customers.

You will get to know our clients and all aspects of our business quickly, so ideally you should be quick to learn, digitally savvy, a great communicator and not afraid of getting your hands dirty.

what. is one of the leading digital consultancies with a headquarter in Zurich, Switzerland. With our global team, we build digital products, create outstanding websites, and help our clients to grow. Our clients range from leading startups to global Enterprises.

Tasks
- Plan, develop and implement growth marketing concepts, strategies and campaigns for startups and established brands
- Manage client accounts according to client offers, including raising tasks, client calls, providing updates and being the first point of contact for clients
- Drive campaign performance by understanding business goals, monitoring and steering performance of campaigns to reach these goals
- Manage a team of specialists to help with tasks, ensuring tasks are completed in line with client expectations, quality, deadlines and budget
- Use data to review and analyse client performance, identifying opportunities and improvement areas to help grow clients and allow them to reach their goals
- Aim to achieve profitability of projects - balancing profitability and client happiness, and ensuring efficient use of internal resources
- Follow internal account management procedures, including budget controlling, invoicing and billing
- Drive contract renewal to ensure continuity between projects and continue to new client acquisition

**Requirements**:

- Strong fundamental account management skills
- Ability to derive insights, explain technical concepts
- Ability to pitch ideas and proposals
- Passion for technology and digital business with an entrepreneurial spirit
- Ability to work with data and analytics
- Efficient approach to project work, with good logic and ability to work with spreadsheets
- Great problem solver and an ambitious mindset
- Bachelor’s Degree, preferably some work experience in digital marketing,, data analytics or media
- Ability to constantly acquire new and relevant skills to maintain the competitive edge
- Language skills: Native German speaker or fluent business German (C1), English (fluent), all additional languages a plus

**Benefits**:
At what. we believe that work should be fun and something you want to do and not something you have to do. We help that along with the following:

- Excellent office location in Seefeld in Zürich, if you work from here.
- Need to take care of something in the morning and want to catch up later? No problem. We are results-oriented not micromanaging.
- Flat hierarchy - Get decisions fast when you need them.
- You have a large amount of responsibility in your department. Do you want to change something? See possibilities to improve how we do things or what we do? The only thing needed is to speak up and we will discuss.
- Multicultural and multidisciplinary team with a focus on improving and learning. We want you to learn and grow which is why you also have access to individual training and guidance.
- Fair compensation & various perks that you can benefit from. Also, if you are not in Zurich you can come and visit us - we cover the costs.
- Access to individual training and guidance
- Opportunities to visit clients on-site in Switzerland
- Weekly remote pilates classes for all