Global Practice Leader, Casualty

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As Global Claims Practice Leader, you will collaborate closely with the GCUO Casualty team and also Business Unit/country Claims Leaders and fellow Claims Practice leaders, playing a pivotal role on some of the most complex claims, providing input as required on other claim matters, as well as working with the team to analyze the wider portfolio and share trends and lessons learned.

You will be part of the Claims Leadership Team Practice Community, sharing insights and experiences across products and geographies. The role also involves close working with key stakeholders including the local Underwriting Managers for Casualty, the Actuarial team and Claims Management.

We are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

**DISCOVER your opportunity**

What will your essential responsibilities include?
- Globally monitoring a portfolio of the largest and most complex losses and potential exposures to promote best claim handling practices and ensure compliance with early warning and large loss protocols. Providing insights into watchlist developments and emerging risks & trends.
- Large Loss Governance: Ensuring that across the portfolio, claims handling is compliant with the Large Loss Framework with active participation and leadership in roundtable and watchlist review meetings. Driving accurate and timely reserving and surfacing of lessons learned.
- Acting as a Strategic Business Partner to GCUO Casualty and also ensuring that Regional CUOs for Casualty as well as the Regional Chief Claims Officers are supported in accurate reporting of large claims and emerging trends.
- Collaborating with Country Claims Managers and Claims Handlers on processes related to coverage analysis, investigation, evaluation, reserving and resolution of claims in accordance with Global Claims guidelines, service standards and regulations.
- Engaging with other Practice leaders within the Global Practice community to ensure consistent support, input and collaboration.
- Assessing potential high severity claims and difficult issues across multiple jurisdictions including determining case strategies and action plans with the Claims Handlers and Claims Managers.
- In conjunction with the Claims Managers, serving as a strategic business partner to and collaborator with the local Underwriting Managers for Property, Construction and Energy and the dedicated reserving actuaries as well as other key stakeholders; providing critical post-loss analysis, wording guidance and feedback.

You will report to the Global Head of Technical Claims and Exposure Management.

Reporting directly into this role will be four UK/Europe based Practice leaders (one of these roles is currently vacant and will be recruited once this position is filled).

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Legal & Regulatory Knowledge: Robust knowledge of multi-jurisdictional insurance coverage law and claim regulations.
- Market knowledge: A good knowledge of Americas, UK &Lloyds and APAC & Europe market dynamics, processes, and systems.
- Customer Focus: High dedication to customer service including professionalism and diplomacy in broker and insured relations.
- Effective Collaborator: Ability to develop and maintain productive working relationships with claims handlers and managers as well as insureds, brokers, underwriters and legal counsel. Providing guidance and seeking input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
- Supportive of colleagues/emerging talent: Providing support, encouragement and training to colleagues as required.
- Outstanding Communicator: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
- Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.