Technical Quality Manager
Vor 2 Tagen
**What we offer**
**TASKS**
**Your responsibilities as a Technical Quality Manager (f / m / d) are**:
- Comprehensive understanding of our customer business and IT-strategy being able to identify customer challenges
- Deep Understanding and positioning of all potential PE Deployment Scenarios for On-Premise, Hybrid and Cloud environments
- Taking over responsibility for an outcome based delivery by manging the front office and based on a strong collaboration model with all back-office delivery elements
- Establishing a close and longterm customer relationship (Trusted Advisor)
- Planning and implementation of a customer-specific roadmap for digital transformation using our Premium Engagement Services
- Support in setting up a platform for developing ideas and promoting innovative business scenarios
- Orchestration and realization of prototypes of innovative business scenarios
- Coordination of the onsite and remote assignments of our SAP experts
- Managing the services margin / contribution of your specific account
- Actively driving upsells & position new topics
- Securing the technical integration of the entire solution and product landscape
- Support of the customer as an escalation instance in critical situations
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCES**
- A completed degree with components from technology and business administration
- Problem-solving skills and independent working style paired with strong communication and organizational skills
- Huge understanding of the solution architecture
- Native German-speaking, very good English skills, French as an advantage
- Enthusiasm for technical innovations and disruptive technological trends
- Understanding of strategic corporate goals, business processes and industry trends
- Outstanding drive for execution
- Excellent presentation, communication and negotiation skills
- Teamwork
**WORK EXPERIENCE**
- 6+ years of relevant experience in Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
- Premium Engagement knowledge background as an advantage
- Professional knowledge in SAP P&T on premises Portfolio, e.g. HANA Databases, Data Warehouse, etc. and/or
- Professional knowledge in P&T Cloud Solution portfolio: SAP Cloud Platform, Cloud Databases, Data Warehouse Cloud, Analytics Cloud Solutions and/or
- Professional knowledge of similar type of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.)
SAPServicesCareers
**We are SAP**
**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:307193 | Work Area: Customer Service and Support | Expected Travel: 0 - 80% | Career Status: Professional | Employment Type: Regular Full Time |
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