Customer Service

**Vacancy No**

VN979

**Employment Type**

Permanent

**Company Overview**

Gurit is a leading manufacturer and supplier of advanced composite materials (kitted core materials, prepregs, formulated products), manufacturing solutions (tooling automation) as well as composite structural engineering services. Gurit is uniquely positioned to serve global growth markets with advanced composite solutions for the wind energy, marine, transportation, and many other industries.

**Site Overview**

Located in Girona, Spain, our site houses key functions including Procurement, Supply Chain & Logistics, Sustainability, HR, IT, and Finance. This vibrant hub fosters collaboration and innovation, making it an exciting place to work.

**Purpose of the Department Function**

To provide a high level of service through efficient and effective support to customers serviced by Gurit Composites Materials AG. To coordinate all shipments and prepare all required shipping documentation in line with international legislation.

**Description of the Role**

To appropriately manage customer expectations through thorough and factual communication with all key contact points to achieve customer satisfaction. The employee must represent the needs of the customer within the organisation whilst aiming to balance customer requirements with the capabilities of the business; suppliers and freight providers to achieve excellent “on-time, in full” (OTIF) delivery results

**Key Responsibilities**

Order Management
- Receive, process and acknowledge customer orders accurately and within 24 hours - returning a Sales Order Acknowledgement within 48 hours.
- Maintain customer master data such as address and contact information; pricing details; customer part numbers; specification numbers etc. within ERP and other relevant systems liaising with colleagues for information as required.
- Manage customer expectations appropriately and professionally. Respond to customer enquiries and refer/escalate when required.

Logistics
- Request/source freight quotes for customers, logging necessary information in central storage for future reference, analysis & assessment.
- Manage customer freight requirements (in line with Incoterms 2010 rules).
- Produce and maintain accurate shipping documentation within ERP and/or other systems.

Demand Forecasting
- Liaise with Sales and/or customer to gain accurate demand forecast data for 0-3 month period.
- Enter approved forecast data to ERP / order processing system as required.
- Maintain overview of the planned orders ex 3rd party suppliers
- Ensure stock level of semi-finished materials are available based on forecasted planning

Sales Support
- Providing sales and order information reports to Sales and operational teams as and when required and provide supporting data required by Sales for the completion of forms - New Account Set Up, New Product Code etc

Additional Duties
- Ensure maintenance of information within Gurit’s Microsoft Dynamics CRM system
- Keep record of problems and delays to aid improvement of processes. Assist with monitoring Gurit OTIF measurements.
- Undertake ad-hoc day-day and tactical tasks/projects as required.

**Skills and Experience**
- Relevant qualification in export shipments
- Knowledge of shipping/transport regulations, including Incoterms 2010 rules, and production of required shipping paperwork
- Knowledge of Export Control End-User regulations, beneficial.
- A general understanding of composite market, customers, products, manufacturing routes and business process flow, beneficial.
- Career experience in Customer Service, similar or relevant busy commercial office environment.
- Export shipment of goods for manufacturing.
- Proven track record of dealing with freight forwarders
- Experience of making freight bookings including in the use of web-based portals.

**Why This Role is a Good Opportunity**

At Gurit, you'll be part of a collaborative international team where your skills and expertise will be valued. Join us and unlock your potential in a supportive environment that encourages innovation and growth.

**Applications Close Date**

30 Jun 2025